Woodhill Garden Centre

Garden Centres
320 Steeles Ave E Thornhill ON L3T 1A8
Write a Review
Write a Review
HomeStars  >  Garden Centres in Thornhill  >  Woodhill Garden Centre
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

58%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Woodhill Garden Centre

Average customer rating:
10 10 (6 reviews)

Sort by

Private User
Private User
1 review Toronto, ON
1/10

Overpriced. Poor service.

I hired Woodhill to do our landscaping. I was clear that I wanted to keep several existing plants as part of the new plan. They agreed. I also asked them to not overplant as I knew over time the garden would fill in. They did the work using far too many plants which we of course had to pay for. The plants that died were not under warranty, so only the 3 evergreens that died were under warranty and eligible for replacement. It took them OVER 2 years and numerous emails and phone calls to come back and replace the plants that they owed me. They then said that certain vents outside of my house were causing the plants to die. If that was true, then why would they give me a plan that placed plants underneath the vents?

Was this review helpful?
Kit Kat
Kit Kat
34 reviews Markham, ON
3/10

Woodhill Garden Centre: Shady service

Our new Home backyard was a clean slate, so we decided to take a look at what Woodhill Garden Centre could offer, with their claim as a "premium" nursery. Premium Nursery products accompany premium prices. Installation and warranty (urged) by Woodhill is roughly triple the cost (of their trees). Expecting high product standards, as a cost saving measure we decided to forego the warranty (with proper care on our end ) and hired a professional and trusted arborist to install Woodhill's Trees. We are happy with our purchase of two Japanese Maple Trees. We then decided to continue with Woodhill Garden Centre's quality, selecting 45 Emerald Cedars to line our property. All but one tree survived the Spring planting. We absorbed that single Emerald Cedar loss in August. However, in November-December to our shock we witnessed ten (10) Emerald Cedars suddenly turn brown and die with no warning. We babied these trees, but looking back, wondered whether their infused colour was masked with a heavy dose of nitrogen? This past Spring, we gingerly approached Woodhill, with photo's in the hope even without a warranty, they would take note of our concern (future business). Woodhill's shameless retort? "told you so" We were blamed for not paying to have Woodhill install and purchase insurance. We didn't expect free trees but considering our investment with Woodhill I think they coud have offered (at cost?) to assist. I realize we are talking about ten trees, but the number should not matter. Woodhill Nurseries poor attitude and lack of total customer care and courtesy is why I will reconsider future purchases.

1 of 1 people found this review helpful.
Was this review helpful?
MEGAN CROUSE from Richmond Hill
MEGAN CROUSE from Richmond Hill
2 reviews Richmond Hill, ON
10/10

Front & Back yard landscaping

Joe and his team from Woodhill Garden Centre did an amazing transforming our front and back yard in September. In only 4 days our yards went from drab to FAB!
The crew moved quickly, but carefully. The job site was left clean everyday, and Joe (the Landscaping Manager) came to check on the job daily ensuring we were satisfied. He had no problem swapping a few plants that I had ordered and changed my mind about once they were planted; the crew simply popped them out and the next day I had what I wanted!
Their pricing was inline with the other quotes we had. I would recommend them to anyone!

Was this review helpful?
svetlana in North york
svetlana in North york
3 reviews North York, ON
10/10

Shrubs roses

The staff is amazing. They are extremely knowledgeable. They helped me to select some shrubs that will grow in my backyard as there are so many trees and not much of sun. I would definitely recommend this nursery. Lana

Was this review helpful?
yung from Richmond Hill
yung from Richmond Hill
12 reviews Richmond Hill, ON
10/10

tree planting

they provide good information to you before you purchase and give you hints what you should watch and do after planting and on the deliver day they keep everything nice and clean before they leave

Was this review helpful?
Lisa in Richmond hill
Lisa in Richmond hill
1 review RICHMOND HILL, ON
10/10

Christmas Urns

Woodhill did up our outdoor christmas urns and WOW
We absolutely loved them
Go see Sennur, she customized our pots to perfection
What service, they went above and beyond our expectations

Was this review helpful?
Richelle Scarborough
Richelle Scarborough
3 reviews Scarborough, ON
10/10

Landscaping fron and back yard

We hired Woodhill to landscape out backyard after having our pool redone and new interlock. Woodhill came in and i must say did a fantastic job, I don't have one complaint. They are a homeowners dream contractor. Terri is the lady with the ideas she transformed my yard into an oasis and the envy of other neighbours. She knew in an instant what looked goo where, chinese maples, beautiful weeping trees, shrubs and lillies. They were even able to fix my waterfall that a previous contracter messed up. All the people from Woodhill are exceptional and I can't say enough good things about them. I will always remember this company as the best I have ever dealt with and will recommend them to anyone.

Was this review helpful?
Satisfied in Denlow
Satisfied in Denlow
27 reviews Toronto, ON

First Review

9.8/10

Garden and landscaping supplies

We discovered Woodhill Garden Centre many years ago and have been going back every year since. They not only have the greatest variety of products but their prices are the best we've found anywhere. All of their plants are nicely displayed and very easy to access.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Woodhill Garden Centre

Full service garden centre - garden supplies, design, installation & consultation.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.