Our new Home backyard was a clean slate, so we decided to take a look at what Woodhill Garden Centre could offer, with their claim as a "premium" nursery. Premium Nursery products accompany premium prices. Installation and warranty (urged) by Woodhill is roughly triple the cost (of their trees). Expecting high product standards, as a cost saving measure we decided to forego the warranty (with proper care on our end ) and hired a professional and trusted arborist to install Woodhill's Trees. We are happy with our purchase of two Japanese Maple Trees. We then decided to continue with Woodhill Garden Centre's quality, selecting 45 Emerald Cedars to line our property. All but one tree survived the Spring planting. We absorbed that single Emerald Cedar loss in August. However, in November-December to our shock we witnessed ten (10) Emerald Cedars suddenly turn brown and die with no warning. We babied these trees, but looking back, wondered whether their infused colour was masked with a heavy dose of nitrogen? This past Spring, we gingerly approached Woodhill, with photo's in the hope even without a warranty, they would take note of our concern (future business). Woodhill's shameless retort? "told you so" We were blamed for not paying to have Woodhill install and purchase insurance. We didn't expect free trees but considering our investment with Woodhill I think they coud have offered (at cost?) to assist. I realize we are talking about ten trees, but the number should not matter. Woodhill Nurseries poor attitude and lack of total customer care and courtesy is why I will reconsider future purchases.