he store on Yonge street is extremely frustrating to deal with. The staff at the cash are very disorganized and don't seem to know what they are doing. It often takes 3 staff members to find an order. For example, I bought sod, mulch, plants & trees on July 15th. Everything was in stock except for the 2 trees on that day so I paid for everything but the trees. I asked them when they expect the trees in so that I can organize for my landscaper to pick everything up at once and install it all on one day so that I don't incur extra charges from him. They tell me Friday and I say great, I will have him pick EVERYTHING up on Saturday. They say that is fine. Not trusting them (as in the past, my landscaper has gone to get things and they "can't find them") I called them a few hours ago to confirm that everything is there and ready for him so that he isn't waiting while they scramble trying to find everything. The girl I speak with says yes, everything is there. I then tell her that I still need to pay for the trees as they weren't in stock on the 15th. She passes me to the nursery supervisor and I pay over the phone for the trees. This lady then tells me that the SOD is not in stock anymore because the sod needs to be planted within a certain time. WTF!! Why didn't they tell me this when I bought it on the 15th?!! I tell her that I had to organize my landscaper well in advance for today and now will be incurring extra charges for him to come back a second time. I am not happy and I do not recommend this store. For these prices, I would except exceptional service. This is very disappointing.