I have gone to this store for many years and spent a fair amount of money. Recently we decided to tile a half wall between the kitchen and living room and explained what the project looked like and the challenges considering we had to tile four sides of the wall. When we went to start the project we realized that there was no straight edge on the tiles making it very challenging to complete the installation. We decided we wanted to return the tiles and were told there was a 30% fee for restocking. We argued that it we knew the tiles would be put into the back and how could they justify 30%. No flexibility and no care that we had been a loyal customer for over 10 years. Will go to a big box store in the future with no plan to return, as customer service is poor.