`Save yourself the time, trouble and money, take your business elsewhere’.
After considerable research and a conversation with Yamaha Canada, having just bought Samsung’s latest Smart HDTV, I decided to purchase Yamaha’s YAS – 101 sound bar.
After calling a number of dealerships I found a reasonably priced floor model at Oakville Sight & Sound.
I spoke with Jamie, one of the owners, explained my intended purchase and requirement, or so I thought, they sell Samsung.
I paid over the phone and picked it up the next day. When I arrived Jamie was not there and John did not know anything about the transaction. I explained, he gave me the unit; I enquired about the cable and left.
When I returned home and began the set- up I noticed I had received a Coaxial cable; totally useless for direct HD connectivity. Something about this transaction and lack of communication made me feel uneasy.
Having realized I had the wrong cable I called Jamie and left a message to that effect. John returned the call and much to my dismay tried to sell me the required Digital Optical cable for $99.00. One can be purchased online for a small fraction of that price. Long story short, I declined and asked John to have Jamie call.
Jamie having returned my call was quite rude, arguing, `It was my choice to shop at his store’ and that no audio equipment comes with cables! With that logic in mind, it’s my fault to have shopped at his store! Why bother with a cable if one is not included?!
In my experience, when it comes to Oakville Sight & Sound, they are not to be taken at face value. The only interest here seems to be your money, certainly not repeat business or customer satisfaction.
So much for, “Build a relationship first, and do business second.”