The Geek Squad did a superb job diagnosing and resolving the issues affecting my PC desktop. They were thorough in explaining all details to me and getting it fixed quickly. They took the time to answer all questions to perfect satisfaction. They successfully backup up all of my files and restored my computer to excellent condition. There was an issue with the software not loading properly. They even went out of their way to re-load not just the software but also programs such as Google Earth and Google Chrome. Very professional staff and excellent customer service. I highly recommend and trust their work. Would not hesitate to use their services again.