Defacto Marble Granite

Tile & Stone Retailers
25 Hollinger Rd Toronto ON M3B 3N4
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HomeStars  >  Tile & Stone Retailers in East York  >  Defacto Marble Granite
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Reviews for Defacto Marble Granite

Average customer rating:
1.5 10 (4 reviews)

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carolyn in the beaches
carolyn in the beaches
1 review ,
0/10

granite counter top for our kitchen

Well, it would seem that there are alot of very unhappy clients for Defuncto as we call them. What a horrible experience!!! NO shows six different days. Threataning phone calls from some mystery head office. They actually came on a day when I was not there (my husband was-working in his home office so could not watch them every second). The installed a counter that was cracked in two places. Also put a seam through the sink area. The counter is scratched in several areas. The hole is too far set back (sink hole). What a nightmare!! Screaming form the owner about calling the police if we don't give here her money. Deception all around. I hope that everyone is reporting them to the better business bureau! DO NOT DO BUSINESS WITH THIS PATETIC EXCUSE OF A COMPANY!!!!

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Marc from TO
Marc from TO
1 review ,
0/10

kitchen tile and countertop

Same thing as the other people. several no-shows over several months, without any advanced warning. We took several days off of work as well. "they will be there tomorrow". "the truck is on it's way" blah balh blah. Smiled and "yessed" us every time, but never delivered on the promises. WOULD NOT EVEN REPAIR THEIR OWN TILE WORK. "Oh we subcontracted that out and we dont use them anymore. You will have to contact them". The "subcontractors of course say it is Defacto's responsibility. We still do not have our countertop installed!!!!

DO NOT DO BUSINESS WITH THEM.

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Mary, Toronto, Ont.
Mary, Toronto, Ont.
1 review ,
2/10

Granite countertop for kitchen

1st scheduled installation date was Feb 15th - no show, no phone call! WE had to follow-up with them and were given an excuse (bad weather). 2nd scheduled installation date was Feb 19th - again no show, no phone call! WE had to follow-up with several calls and again given an excuse as to why they didn't show up(illness). 3rd installation date was Feb 22nd - no show, no phone call! Again, WE had to follow-up and were told that the "drivers are on their way" Drivers did not show up, no phone call! Yet again another excuse (drivers broke granite during delivery). 4th installation date was Feb 26th - they arrived with DIFFERENT GRANITE (not the one that was selected in the showroom); WRONG COLOR(darker - this is a major issue when you have selected tile & cabinets to match granite); WRONG MEASUREMENTS (one piece had to go back to the factory to be resized), INCOMPLETE EDGING, VISIBLE SEAMS!!!! Note to Defacto:
1] DO NOT MAKE EXCUSES
2] TAKE RESPONSIBILITY (we took 4 days off work due to your unprofessional method of running a business)
3] IT IS NOT THE CUSTOMERS JOB TO FOLLOW-UP (it is YOUR responsibility to contact a customer if you can't show-up)How can you tell someone that you are "on the way" and not show-up?

PLEASE DO NOT DO BUSINESS WITH DEFACTO - You will truly be disappointed.

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Pete from TO
Pete from TO
8 reviews Toronto, ON

First Review

4/10

Kitchen granite counter top with undermount sink

In the show room she was always smiling and promising me exactly what I had oredred. Ater going out and selecting the slab we were promised to have the granite countertop installed on a certain day. They never showed up. On the phone they had an excuse. The cutter broke the granite. We waited. Again they had an excuse.They were robbed. Again we waited. They showed up, the granite was cut to the wrong specs. Again we waited. They never showed up. I had to call them. Finally, they showed up but the granite looked different. It wasn't from the slab that I chose. The colour was off and it was much darker. I was glad they left and would not recommend this company to anyone.

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