On April 14th, I ordered a knife and a peeler from Linda, paid cash and then, for the next eight weeks I waited for my products to arrive.
Finally, on June 8th, I sent Linda an e-mail inquiring about my order and received her response indicating that my order had been lost. Linda asked me to give her my address so that she could send my order to me “ASAP”. She also wrote “I have your order here at my house.”
I immediately sent her my mailing address, but by June 16th, I had still not received my order nor had Linda responded to my e-mail. So I e-mailed her again. This time, Linda wrote that my order had been “sorted out”, that the order would ship from head office and that I should receive it in “1-2 weeks”.
1-2 weeks?!? I e-mailed Linda that I was disappointed. After waiting so long and e-mailing her three times, it seemed that “ASAP” and “I have your order here at my house” were not exactly accurate --- apparently my order hadn’t been placed until after she had received my THIRD e-mail.
Linda’s response to my disappointment? She wrote: “Too bad you waited so long to look into it!” That quote is copied and pasted from her e-mail to me. Yep, she lost the order and delayed getting back to me, but she was actually putting it on MY shoulders. All the quotes are her words --- I have all this saved in my e-mail inbox.
I finally received my order on June 21st – nearly 10 weeks after I placed and paid for it.
My recommendation? If you want to buy Cutco products and would like to receive them in a timely fashion without having to chase the sales rep (and getting blamed for her errors), then I would contact the company directly and tell them you’d like to deal with some other representative.
- Company Response
I worked very hard on my business for 20+ years and I pride myself in great service, as you can see from my other reviews.
There were several confusions regarding this particular order, and I feel badly that this customer had a bad experience.
This order was shipped on June 19th and I wish her all the best and hope she enjoys them.