Not enough attention to kitchen & master bathroom
Floors. Everything else was Good.
Had to use my vacuum or pay $20.00 for theirs
Dislike the fact of a charge of 3.5% to pay on credit card.
Total was 247.00, plus I tip extra of 30.00
Customers Shouldnt have to pay for their cost of doing business.
No 1st time customer or senior discount.
- Approximate cost of services:
- $247.00
- Company Response
Firstly, I would like to express my sincere gratitude for taking the time to share your feedback with us. Your insights are invaluable as they help us enhance the quality of our services. I'd like to address some of the concerns you've raised.
Our commitment to your satisfaction includes a 24-hour guarantee for all our cleanings. This means that if any areas were missed or not cleaned to your satisfaction, our cleaners are readily available to revisit and rectify any issues. We attempted to reach out to you via phone and email immediately after your cleaning on August 30, but it appears that our attempts to contact you went unanswered. We genuinely apologize if there was any confusion or oversight on our part, and we're here to make it right.
Regarding the 3.5% credit card surcharge, we aim to maintain transparency in our payment policies and inform clients of this fee during all communications. We do offer alternative payment methods, such as cash or e-transfer, which do not carry any additional charges. We respect your choice of payment, but we want to ensure you're fully aware of all available options.
As for discounts, we do have a minimum dispatch price for cleanings to cover our operational costs, which you kindly declined. While we understand your expectations for discounts, we're constantly reviewing our pricing structure to offer competitive rates and explore options for accommodating our loyal customers.
Our company vacuums do have a fee to use again this was your choice to use either our vacuum or yours. All the best.