New Century Maids

House & Apartment Cleaning
Mississauga ON L5A 2X4
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92%

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Reviews by rating (past 12 months)

Reviews for New Century Maids

Average customer rating:
9.3 10 (697 reviews)

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David
David
2 reviews Brampton, ON
10/10

Simply Amazing!

II had a deep cleaning done at it was amazing! The ladies were punctual, professional, and did a thorough job!

Approximate cost of services:
$350.00
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Company Response

We're thrilled to hear about your fantastic experience with our deep cleaning service! Punctuality, professionalism, and thoroughness are our top priorities, and it's great to know that our team delivered on all fronts.

Your positive feedback means a lot to us.

Nancy in Rexdale
Nancy in Rexdale
6 reviews Etobicoke, ON
10/10

Immaculate job!

We used New Century Maids for a deep cleaning and the service we received was fantastic! The team went into every corner and crevice and house is sparkling. I couldn't be more thrilled.

Approximate cost of services:
$270.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that our team's efforts in every corner and crevice left your house sparkling. Your satisfaction is our top priority, and it's wonderful to know that you couldn't be more thrilled with the results.

kerstineggert
kerstineggert
0 reviews Mississauga, ON
10/10

Home cleaning

Very happy for their hard work .I will be using them in the future.
Thanks I will also recommend them

Approximate cost of services:
$170.00
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Company Response

Many thanks for your review and we are very happy that the crew did a super job. We look forward to hearing from you soon for your next cleaning.

Tanya Ross from Mississauga
Tanya Ross from Mississauga
0 reviews Mississauga, ON
9/10

Excellent work and Efficient

Emily and Tamara did a fantastic job with our recent home deep clean and window cleaning. I also really appreciated the extra touches like vacuuming patterns into our carpet! Everything sparkled when they left. Well be calling New Century to arrange our regular housekeeping for sure

Approximate cost of services:
$800.00
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Company Response

We're delighted to hear that Emily and Tamara did an exceptional job with the deep clean and window cleaning for your home. Those carpet vacuuming patterns are indeed a delightful touch! It's wonderful to know that everything sparkled once they were done.

We look forward to arranging your regular housekeeping with New Century. Please don't hesitate to reach out whenever you're ready.

Private User
Private User
Private User reviews Toronto, ON
2/10

Home cleaning service

Not enough attention to kitchen & master bathroom
Floors. Everything else was Good.
Had to use my vacuum or pay $20.00 for theirs
Dislike the fact of a charge of 3.5% to pay on credit card.
Total was 247.00, plus I tip extra of 30.00
Customers Shouldnt have to pay for their cost of doing business.
No 1st time customer or senior discount.

Approximate cost of services:
$247.00
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Company Response

Firstly, I would like to express my sincere gratitude for taking the time to share your feedback with us. Your insights are invaluable as they help us enhance the quality of our services. I'd like to address some of the concerns you've raised.

Our commitment to your satisfaction includes a 24-hour guarantee for all our cleanings. This means that if any areas were missed or not cleaned to your satisfaction, our cleaners are readily available to revisit and rectify any issues. We attempted to reach out to you via phone and email immediately after your cleaning on August 30, but it appears that our attempts to contact you went unanswered. We genuinely apologize if there was any confusion or oversight on our part, and we're here to make it right.

Regarding the 3.5% credit card surcharge, we aim to maintain transparency in our payment policies and inform clients of this fee during all communications. We do offer alternative payment methods, such as cash or e-transfer, which do not carry any additional charges. We respect your choice of payment, but we want to ensure you're fully aware of all available options.

As for discounts, we do have a minimum dispatch price for cleanings to cover our operational costs, which you kindly declined. While we understand your expectations for discounts, we're constantly reviewing our pricing structure to offer competitive rates and explore options for accommodating our loyal customers.
Our company vacuums do have a fee to use again this was your choice to use either our vacuum or yours. All the best.

Private User
Private User
Private User reviews Brampton, ON
10/10

Cleaning Service

New Century Maids were so professional, on time, meticulous and really cared about what they were cleaning.

Approximate cost of services:
$540.00
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Company Response

Thank you for sharing your thoughts on our cleaning services. We greatly value your input and are committed to consistently delivering quality results that meet your expectations. We appreciate your trust in us to ensure the job is done right every time.

Private User
Private User
Private User reviews Brampton, ON
0/10

Stay Away

On Thursday Aug 3, 2023 I hired New Century Maids (NCM) to do a deep clean/spring clean. I found NCM on Homestars and hired them based on the reviews. My experience was horrible and I want to warn others to stay away. (PLEASE NOTE: I paid $517.30 for this service.)

I left the cleaning crew to do their job. When I got home THEY HAD LEFT MY FRONT DOOR WIDE OPEN. I cant overstate enough how upsetting this was for my family. There have been break-ins in our neighbourhood recently and this comprised the safety of my home and potentially my family. My husband tried to remotely arm our house alarm after they left something weve done many times. He couldnt, so we thought it was a technical glitch. Little did we know that they didnt have enough care and were too much in a rush to actually shut a clients the front door!

This lack of care and RUSH is evident in the INITIAL CLEANING aka DEEP CLEAN package that we purchased and was supposed to be done. I felt this RUSH immediately when they walked in. I knew something was off at the rapid fire speed by which they came in, the length of the cleaning and the results. I was told it would take about 3 4 hours. They were there by 1 and by 3 pm I got the call that they were wrapping up. This didn't feel right for a DEEP CLEAN but I of course gave NCM the benefit of the doubt based on Homestars Reviews.

When I came home I found:

MY FRONT DOOR OPEN
Filthy rags left on my coffee table
Oven cleaning scrapper on my kitchen counter
Toilet seats with hair, soap residue and EVEN fecal stains still on them
Glass shards (something must have been broken) on my kitchen counter
Dirt underneath the diaper genie (why wouldn.t they have moved it and clean underneath it?)
Food crumbs on our couch
Items not dusted
Etc. I can go on and on.

When I let them know of my experience (complete with photographic evidence) they were sorry and said that they could come back and fix the areas missed. But by that time I had a house full of guests so I had to do it myself. They also said that my photos only represented 1% of my home and that 90% was cleaned. They also said that my photos only represented 1% of the house and all else was done. This is also not accurate. I just didnt have the time to continue to take pictures of all the items that were missed before my guests arrived. Additionally, even with photographic proof - they didnt believe that their cleaners left the front door open stating, Our cleaning crew always double-checks and ensures that all doors are properly closed upon leaving. Unfortunately, we are unaware of what occurred between the time our crew departed and your arrival.

I have no vested interest in telling a new cleaning service that their crew left the front door open. This is of no benefit to me. I left the home with the door closed. They were the only ones left in my home. When I arrived they were gone and my front door was open. Plain and simple.

For all of this I paid $517.30. They offered me a $50 Amazon gift card for my troubles. I declined. I simply did not want to be charged for such poor service. Please stay away.

Approximate cost of services:
$517.00
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Company Response

I am profoundly sorry for the distressing experience you encountered during our recent cleaning service. Your feedback is of the utmost importance to us.
We are taking immediate action to investigate the open-door incident and implement preventive measures. I genuinely apologize for this breach.
Your expectations were not met, and for that, I deeply regret any disappointment caused.
Please accept my sincere apologies for the inconvenience and distress you've experienced. We are committed to resolving these matters to ensure they do not recur.
Should you be open to considering us again, please don't hesitate to reach out. Your patience and insights are immensely appreciated.
With utmost sincerity

Private User
Private User
Private User reviews Brampton, ON
4/10

Deep Cleaning service

Paid for deep cleaning service, at a glance the house looked good, not great. They did ask if I was satisfied which I was at the time after a quick inspection but after careful examination, the house was only spot cleaned. They didnt bring a step ladder so only areas that they could reach by standing were cleaned. Overall it was ok but I definitely wouldnt use them again. All blinds were not cleaned. Vacuum job was poor. Not worth the money for level of cleaning that was done. Maybe my expectations are too high.

Approximate cost of services:
$700.00
1 of 1 people found this review helpful.
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Company Response

I sincerely apologize that your experience did not meet your expectations, and I understand your disappointment in the overall quality of the cleaning.
Your observation about the step ladder and its impact on reaching certain areas is well noted. When you received your estimate one of the things that a customer is to provide is a 2-step ladder and garbage bags which is highlighted.
Your feedback is invaluable as it helps us reflect on our areas of improvement and growth. Please know that we take this seriously and are committed to rectifying our shortcomings.
Thank you once again for sharing your thoughts with us. Your input is immensely important in our journey towards delivering exceptional cleaning experiences.

mickeymurphymanagement
mickeymurphymanagement
0 reviews Mississauga, ON
10/10

Excellent work, high standard

I dont usually use cleaning services as I have been disappointed in the past.

Lovely, pleasant ladies which is important. Very thorough and had attention to detail. Did a great job and I was very pleased. I am going to book again.

Approximate cost of services:
$150.00
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Company Response

Thank you very much for your reply! I am delighted to know that you are happy and satisfied with quality of service New Century Maids has provided for you. We are a dedicated team of people that truly care about our clients, and we want to provide clean and healthy environment into your home.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Regular Cleaning

I am delighted with how clean everything is and the professionalism of Katya and the Century Maids services. I will definitely call them next time.

Approximate cost of services:
$150.00
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Company Response

Thank you for your great feedback on our cleaning. Our crews go through an extensive training process and ongoing professional development so feedback like this lets us know we are on the right track. We look forward to hearing from you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Century Maids

New Century Maids serving residential and commercial clients throughout the Toronto and surrounding areas. We are an independent local business and owners are in cleaning business since 1996. We specialize in regular weekly, bi-weekly cleaning for house, apartment & condominiums post construction clean-up, move-in, move out, post renovation cleaning, as ...
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