Robert P from Mississauga

Ordered Q5-36 Hood insert 8" with added backdraft and halogen lights. SInce these were standard GU10 I decided not to pay the premium for LED and replace them myself. Removed lights from unit only to find that they are clipped on with bent clips that are brittle and snap off even with a gentle pry. Poor design on bezel holding ring to lights as others use a tension clip for ease of replacement. Sent emails and called twice early Monday, no answer or call back. Received email asking me for pictures. Left review on their website and notice that they only publish positive reviews. Light setup seems like a ploy to leverage more money from consumer. Otherwise everything else seems fine, quiet fan and good baffles.

Called Sam regarding noisey gas dryer. Came same day and on time. Spent 1.5 hrs total cleaned, lubricated and replaced $45 part. Labour cost $125.00. Cleaned area and was well organized. Able to accommodate schedule.

Impressed from initial phone call with knowledge of Marnie. Happy that she was able to give me a preliminary estimate and even happier Chris was able to confirm estimate after coming out. Installers came on time and introduced themselves. Kuman and Erik were both professional and knowledgeable. They cleaned up any debris, hauled out old furnace and explained the functioning of new H.E. Furnace. I would recommend Convertible Air and use again for HVAC install and service. I was able to get a brand name furnace with D.C. blower & 2 stage blower for the price of other basic furnace from C.Air.