Dale Semenchuk from Sooke

I have never moved before with a moving company, I would never, never use or recommend this Company to anyone, beware they are untruthfull, they give you false hope. We moved from Vermilion AB to Sooke BC. Our nightmare of a move started when Alex contacted me, I let him know that I had a lot of stuff, including a 20'x10' storage. He reassured me that it would all fit, and bumped the lbs up from 4000 to 8000 I asked it he would come and view or if I could send pictures once again reassuring me it would all fit. He also said that the same drivers picking up the belongings would also be the ones delivering them. Alex also said we would get a 5% discount. Well they showed up with too small of a truck, Alex then said another truck would be out and that the first truck would be on its way, we headed out to Sooke and 2 days later when the truck was to arrive I phoned and was told that the truck would not be out till it had all our belongings, we were without anything for 5 days, they would not pick up hotel fees or reimburse for food. In 5 days when our truck arrived it had all our beds tied onto the back of the truck, which just drove through rain and snow to get here, our box springs and mattresses were soak and stained! I paid an extra $500.00 that I was not told about to wrap belongings, and were damaged anyway. We were told that we could not claim damage on items that we packed our selves even though they loaded and unloaded them 2 times, our stuff showed up in a different truck from the original one, with different drivers, (thanks for the reassuring words Alex all ) We were missing boxes of clothes, kitchen appliances, tools, the top to our Christmas tree, big items like my scaffold. When I phoned back I was told Alex was on Vacation, and had to deal with Sam, and his manager, I was then told that I would get a discount for the situation, when I mentioned about the first discount I was reassured that I would get 10% for the move. . I had to pay full price of $10,000.00 to move my some 8000lbs and they would not unload until payment was in their hand, and there were no discount on the invoice, when I question I was told that they could come back after they get the account straightened out. At that point I paid, in trust that Sam would do the manly thing and straighten this mess out, Well what was I thinking, they have their $10,000.00 After many calls Sam said that some belonging would not fit on the truck and were left behind in Edmonton and would be delivered soon, 2 weeks later I did receive some of my scaffold, and part of a tree stand, still missing lots. Sam would never call me back as promised. Do not waist your time and be the next victim of this so called moving company. It was the worst experience that I have had and I am still trying to work things out with not muck luck not true on their word. Global here I come!!! Dale.