Reliance Home Comfort

Kelly was at the house just as I was advised at the right time. He was able to check old equipment and give me a quote including discounts as a reliance customer.
The office contacted me within an hour after he left to confirm the installation of both a new water softener in the basement and a purification system in the kitchen. Everything went very smoothly except the two piece water softener was too high so the plumber has to pick up a solo unit which took an extra hour but I wasnt paying so I was pleased he could do this

Met with Rene and positive and very personable, very knowledgeable about products.
Instalation was scheduled for the next day and was on time and very friendly and knowledgeable employees. The work was completed on time.

Nora is a wonderful representative. No only extremely knowledgeable but her personality just sparkles. Truly a delight to meet her. Would recommend her in a heartbeat.
Scott & Louise.

We asked for a system that was eligible for the Energy rebate. She assured us this system was . After many months it turns out the system is not eligible and we have been screwed out of our rebate. Reliance made this mistake and they need to fix it. This is going on 1 year and the Energy rebate will not be running by the time they fix the problem. This has cost us money we dont have. I will not trust Reliance again.

Conscientious and professional service with no effort to up-sell. Very personable representatives. Strong communication and timely.

I've used them in the past for a furnace and HRV on my last house. Had them replace my 40 gallon gas hot water tank with an electric 60 gallon 12 years ago in the house I am in now. Got them to replace that one with the same but this time I went with renting for 10 years. Good deal, great rebates and worry free 10 year warranty. Highly recommend company.

The promptness of Reliance was very appreciated after I placed a call regarding a leaking water heater and no available hot water. They responded that afternoon, and efficently replaced the unit. A plumber came in 2 days later to connect the necessary piping, leaks resolved and he was kind enough to look at a leaking toilet valve, which he immediately repaired. Thank you to all, especially Chris, the plumber.

We ended our rental contract with Reliance in 2021, took all the proper steps to return the rental water heater so there was a refund due to us. Despite countless attempts on my end to get Reliance to send us the refund, after three years, I have still not received a penny. Funny... if it was us owing them money, I would have been hounded to death, but given they owe us money, they have completely ghosted us. My suggestion to customers, don't prepay any amounts on your accounts, only pay after the services have been rendered because you will never ever see a penny of any refunds owed to you. Reliance is not a reputable company.

David clearly explained benefits and costs. We are getting rid of the water cooler and jug system in favour of Reliance water treatment.

Our water heater sopped working. So I called Reliance and booked appointment with technician. Nobody showed up. I called Again and booked Appointment technician showed up and changed something and said 45 minutes then you will get HW. After 3hr I used the sink No hot water had call and booked Appointment for 3rd time waiting for 6 nobody showed up . called for 4rd time and booked another for tomorrow morning. For 2 days we have been waiting to get HW still not sure if someone will come to fix it or not. Imagine in winter a family of 5 individuals including 3 young children have no HW no shower for 2 days . Very poor service