I did not proceed with this company. After I paid a $500 deposit he failed to show. I called him to request a refund and he refused. Eventually I received $250 from him. Not an honest reliable company.
- Approximate cost of services:
- $250.00
- Company Response
Thank you for taking the time to provide feedback on your recent experience. We are sorry to hear that you are dissatisfied with the service you received.
We would like to clarify some details about our transaction to ensure there is no misunderstanding. When you initially hired us for the job, you provided a $500 deposit, which was used to purchase part of the necessary materials. Later, when you changed your mind about proceeding with the job, you requested a full refund of your deposit. Although we had already spent a portion of the deposit on materials, we refunded you $250 as a gesture of goodwill and to reach a fair compromise.
We understand that situations can be frustrating, and we aim to be as fair and accommodating as possible. Your review mentioned that we refused to return the deposit, but we hope you can see that we did return half of it, even though we had already incurred material and site visit costs.
If there was any confusion or if you have any further concerns, we are more than willing to discuss this matter directly with you. Our goal is to ensure that all customers are satisfied and that we can resolve any issues amicably.
Thank you for your attention, and we look forward to the opportunity to resolve this matter with you.