Mr. Appliance of Chestermere

5 service calls and over $500 spent to continue to have a broken ice maker.

The machine would work for 24 hours and then shut down. Each time requiring a new part that would cost me more money. At one point I was quoted a part that "would not be over $90" and was then given a fee of $150 after work was completed which I refused to pay.

Go ahead and use them if you feel like being swindled out of hundreds of dollars.

Sincerely Jordan Fretz - the customer you promised to call back and never did.

Do not use this company. I was told before requesting the service that 1) the problem would be diagnosed by the serviceman and I would be given a quote for what the charge would be and if I decided to have the work performed the cost of the service (house) call of $79.00 would be waived. 2) the web-site where I found the number for this retailer indicates workmanship and parts will be guaranteed for 1 full year.
The serviceman came and completed the repair with a used (not new) part. He did not give me a quote as to what the cost would be he just
completed the repair. He stated that because the part was used he would not charge me for the part. The charge for 1/2 hour of work, to replace a thermostat, was $175.00 less 10% for a coupon I had. I waited until I received the invoice via e-mail because I suspected that the house call charge had not been waived since surly 1/2 hr work would not cost $175.00 of labor only. I received only a charge statement not a detailed invoice as I had hoped. I telephone the company with my concern and they stated they would talk to the serviceman and call me back. I did not receive a call back so I called again the next day. I was told that they do not charge by the hour but by the job. I said that they had installed a used part and so I believe the cost was too much considering it took only 1/2 hour. They replied not to worry as parts and labor were guaranteed for 3 months. I said what do you mean 3 months, I have a copy of your web-site with your phone number that states the guarantee is for 1 full year. They replied that that was a corporate guarantee not a local franchise one which is only 3 months. I said I don't care I have a copy of a page from your web-site with your phone number which is what I used to solicit your work, that indicates on the same page the warranty is parts and labour for 1 full year. I said so you have now done the repair for which I was not given a quote for, and used an old part not a new one, and will only honor that repair for 3 months. Thay replied yes that is what we will honor. I said if this repair does not last the full year I will be seeing you in court and hung up.

I called Mr. Appliance of Chestermere to come have a look at our washer that was generating error codes F20 and F27 on May 24th, 2016. They did come out promptly but the issue still has not been resolved. The technician said he had fixed it on the 25th but 15 minutes after he left the washing machine F20 and F27 again. I called back and the technician came out again but same problem existed after he left again. I called back for the 3rd time and to this day I have not heard back from them.

Also we were told that we need a gasket to be changed to fix a small leak. I was told 7 - 10 days for part to come in. We are now at day 21 and no call back. They were fast to take the full payment amount on the first day, so basically nothing fixed and paid in full. Never again will I use this company!

The only positive was the Technician was at least pleasant.

UPDATE June 22nd - now unable to get someone live on the phone. Left voicemails, no return call.

UPDATE July 25th - Finally got hold of them a few weeks ago. Tech came out to replace parts. This did not fix the issue. New parts have been ordered. Told me 3 days for parts to come in. It has been 10 days now with no call back. Been without a washer for 2 months now! Thought many times to cut my losses and call someone else but have not done so yet. Unbelievable......