Pacesetter Homes

Bought home in 2021, after the sales manager got the cheque and signe the agreement, he was never available for listening. The worst material used for plumbing and faucetts. Booked multiple appointments with ServiceQ and still many items pending to get repaiered and now they are asking warranty period is over. I have to replace toilet fill valves after year and half, faucett water flow in sinks and kitchen is too slow, garagae and drive way reapirs pending and no response from ServiceQ.
Pacestters builder will find the cheapest possible material from the market that could hardly last for a year to cover their one year warranty. Overall the worst experience.

Do Not Build with Pacesetter!!!! Its a nightmare ! We got a possession of our Dream Home in December 2021.. However, we are still doing Renos in our Dream Home!

I have observed this leaking issue on my porch(front door) since last winter. Basically whenever the temperature goes above 0, snow melt and I observed the leaking from the roof of Veranda at the front door. I bought this house new in 2015, only 7 years it starts leaking. I have discussed with the Service Administrator, they said it's not covered after 5 years. Be careful if you buy house from Pacesetter.

I wish I had never signed on for purchasing a house with Pacesetter. They are selfish people who are experts at giving empty promises. I agreed to a contract with them to build a new house, and I was told before signing a contract that I would have an option to select design and furnishings of house and all included in price of house. They stopped to communicate with us after we signed a contract with them. When we went to select our home décor options, they charged us a lot more than the market price and raised the price of our house by 30K over what it was originally supposed to be. They claimed that our choices were part of a premium option, even though they were very standard. They treated us rudely when we requested that our contract be terminated, and refused to give us any refund back and gave us only option to go with their below standard decor options.

Never have a business with them. Very dishonest and selfish company. As soon as you sign a contract a nightmare comes.

We have been waiting 13 months and were told it wont be ready for maybe another 4. Every time we try to speak with someone they continue to tell us they are short staff. Weve gone by the house many times and there is several weeks where they dont have anyone working, and when they finally do its often one person. Also, for some reason they like to complete the driveway last. They are telling us the house will be ready for move in during winter without the driveway complete. Not exactly convenient and it makes no sense. They had all summer they could have completed the driveway. Ive seen houses in the area with different builders go up in half the time. Im not sure what is happening with this builder, friends we know in the past never had issues, but anyone I know recently who have chosen them have had nothing but issues, and long wait times.

I have been waiting for more than 7 months and I still dont have my address plaque. Builder told me Id be getting it approximately 3 months after the possession date but apparently they forgot to process. No communication from Pacesetter regarding updates on the address plaque. This has given me troubles because my deliveries get lost and my visitors are having trouble finding my home. The missing address plaque has been my main concern along with a few issues inside my home. I would not recommend doing business with Pacesetter as you will not get your moneys worth coupled with their poor customer service and lack of communication.

We signed with Pacesetter in April 2020 for a new construction house, lo and behold our house is just on framing stage right now. The assistant handling our file messed up and lost our documents, hence those were not submitted on time. They refused to give us a clear timeline and no apologies ever given to us. Our mortgage rate has been affected, but the only thing they say is that it's out of their hands.

We dealt with Dianne who was excellent to deal with . She was always prompt at returning our calls and was always available to answer our questions . She made us feel comfortable when asking questions . because she has an interior decorating back ground she offered her skills in suggesting up to date ideas in Colors and decorating. Her assistant Sandra was also very good in her position offering ideas and thoughts on new home buying.

We decided to purchase a to-be-built home from Pacesetter after only visiting one show home in the Keswick area, which was the Pacesetter show home, and talking to Diane. On the spot, she directly pointed to the home style we were looking for and recommended the lot that suited our needs. Diane from Pacesetter was an excellent person to work with. She explained everything well and always cared about our needs. She is professional all the time and keeps a respectful, consistent, calm, and smooth tone when talking to the clients. She is honest, cares about the design details of the new home, and always tries hard to accommodate the special requests from us. It is lucky for Pacesetter to have such a wonderful employee. Will definitely recommend her and Pacesetter for purchasing new homes.