I scheduled an appointment to have my rental water heater converted from electricity to gas. I took 1/2 the day off work in order to be home for the assigned 12 - 4 window. No one showed. I called customer service and was put on hold 3 times only to be told there was no record of the appointment. I was then transferred to another customer rep (Justine) who said she would call me back. Never heard from her. I've dealt with some pretty disfunctional organizations, but this one takes the cake.
- Approximate cost of services:
- $200.00
- Company Response
Hi Jared,
I'm with the public relation's team at Direct Energy, and am sorry to read of your experience. I would be happy to work on getting your appointment rebooked and service completed, if you would like my assistance please contact me at crystal.jongeward@directenergy.com. Just cut-and-paste your post into the body of your email and I'll take it from there.
Thanks!
Crystal