Terrible Cross-Province Move Experience
We hired Two Small Men to complete our cross-province move. I selected them initially because their responses were timely, information was clear, price was good, and moving time had our things out to us in just two weeks. I was really pleased.
Then, the outsourced our move to another company (which I'm told is common), but somehow that became an excuse for washing their hands of everything I had been promised, including - but not limited to - my 2 week delivery timeline.
When the new company called me, I was informed that my delivery would now take nearly a month. Two Small Men took no responsibility for this. We lived in our new house with next to NOTHING for twice the time that we expected to.
Delivery dates kept bouncing around, and ended up taking even longer than expected. When I connected with them and requested some compensation for the terrible timelines, I was offered $70. FROM MY $9,000 TOTAL BILL.
I would NEVER recommend this company to anyone. They may fool you with customer service at the beginning, but please know that their follow through is atrocious, customer service as you go is nil, and the whole experience will make an already stressful time abundantly worse. Not to mention, your initial quote will likely be way off the final price.
Beyond that, after unpacking we realized that a large box of electronics and music gear was missing, along with an amp. Of course we were past the point where they would do anything, or claim any responsibility for this, so we lost hundreds of dollars worth of things with no opportunity to make a claim. Seeing that it takes time to unpack a multi-bedroom house, if you're in this situation, please unpack as quickly as you can and be really aware of everything you have. They WILL NOT CARE, so be sure to advocate for yourself early.
- Approximate cost of services:
- $9,000.00