I had an issue with the heat pump in my unit, and the building recommended Sychem. They came out to service the unit a week after I called, and showed up late for the appointment. They said it wasn't able to be fixed on site and that it had to be taken to ththe shop for diagnostics. This was on Friday, and I was told it would be diagnosed on Monday. I called to follow up on Monday and Tuesday - no one answered and I left voicemails both days. Finally on Wednesday I got through and was told that it would be nearly $1000 to replace the coolant and one damaged wire (3.2 times what I was quoted). Because it is winter and there is no time to get a second quote, I reluctantly have to proceed with them, but they will never receive my business again and I will never recommend a client to them. Everyone I dealt with was unprofessional, abrupt and completely detached from the situation.
- Approximate cost of services:
- $1,000.00
- Company Response
Thanks for taking the time to write your review about Sychem Inc. We are extremely surprised to hear about these concerns, as we take customer service extremely serious. We would like to review the service you received to see where we can improve, but we are unable to locate you in our records. If there is any way to resolve this issue, please feel free to contact us at 905-660-1669, and hopefully we can move forward on great terms. Once again, we apologise for all the trouble.