Preferred Plumbing Solutions Inc.

Completed a full faucet Replacement for my tenant. The tenant was so happy with the service. She said they were very professional.

I was happy with how quick they responded and the price.

Thank You

Our family has found Raphie, Dominic and their crew to be professional, friendly, courteous and timely. The Flow Tech system has worked as advertised.
We noticed a significant decrease in the existing scale build up. Our shower pressure has become stronger, and our laundry tap flow is stronger as well. Not to mention Raphie did a wonderful job in connecting the water flow to our backyard. We have always found Preferred Plumbing to be excellent to work with, and wouldnt hesitate to recommend them.

My problem is that I have a leaky valve from my hot water tank and I called these guys. I have the kind of system that uses the HWT to heat the place in conjunction with the furnace. I now need to have the lever in one position to have heat, but no how water, and in the other position to have hot water but no heat. This is not a big issue in the summer as I have the AC on and no furnace.

They came by promptly at the assigned time. Daniel was very personable but I could tell he was a salesman (i.e. UPSELL) more than a plumber.

So, Daniel came down, polished salesman as he is, and tried to sell me a $3,000.00 system called "Flow-Tech" which sounded good at first BUT...This expensive system has NEVER been tested and peer-reviewed by any independent trust-worthy source whatsoever. This company claims to have been around for years, yet the only reviews I've ever seen online as of today are 11 on Flow-Tech's Facebook page. The other reviews I saw online are from ONE plumbing company in the US - the one that obviously has a vested financial interest. Only ONE company in Tennessee. In fact, virtually all the holy grail videos posted online are from ONLY that ONE company . No other plumbing company / independent plumber has endorsed this Flow-Tech expensive placebo in Canada after 10+ years. In other words, millions of plumbers and yet NOT ONE. (other than obvious PAID distributors/ plumbers) can vouch for this Flow-Tech? lol

Folks, please do not get hoodwinked into buying this Flow-Tech system. Unless and until PROVEN to work via independent scientific evidence that shows that this works, DO NOT BUY!

Finally, I was given 6 (six) options from Preferred Plumbing ranging from $399.17 to replace just the leaky valve (which is what I originally needed anyway) to $6,285.57 for the whole upsell to install this unproven "Flow-Tech" thing. Of course, the most expensive option was "recommended" while the lowest was "not recommended" lol. Gotta love these sales guys!

I'm giving a 2-star rating just because Daniel was nice.

Unbeatable customer service. Incredibly reliable and friendly. Dominique and Daniel were patient, knowledgeable and fantastic to work with. Would definitely recommend for quality service. Raphie and Jay were also so easy to coordinate with. A seamless experience.

They were very responsive- came the day after I called them, did the work quickly and charged me a very fair price. I would absolutely use them again!

Very professional introduction, and detailed choices of various repair scenarios, from what I requested to changing stop valves and removing saddle valves on furnace. But the highest choice was priced at $5413 and the choice one above what we wanted was $1214. By the way, they did not recommended the one we would have chosen which was $715. So we chose not to accept any of their proposals and paid $49.00 for the service call.

Danielle and Dominic are great! Very knowledgable, professional and friendly. They finished the job early and everything is running smoothly now.

Kitchen sink water under faucet, toilet water running. Two men repaired both problems, very professional, explained everything and provided options for repair. Job well done.

I called Preferred Plumbing to repair a lack of hot water in my condo shower pipes. I was quoted $55 for my service call, very reasonable. I was surprised that 2 plumbers arrived for this seemlingly minor job of what I though was going to be relacing the cartridge. I had done this type of work myself in my old home. Beware of companies that quote various project rates rather than an hourly rate. There's no way for the consumer to know what's fair or reasonable. But I do know that there was what felt like bait and switch tactics going on for my repair. I was quoted the low service visit fee (I thought, because I was a senior). But when they arrived, they quoted a high rate for opening up the wall to investigate further (this was obvious they'd have to do this to do any sort of reasonable investigation, but there was no mention of this on the phone). Apparently, the service visit fee was just for walking in my front door, no real work. I was then quoted $2000 for a repair that they eventually agreed to do for less than half that (still too much). In the middle of my repair, they left my condo for a while, came back and there was time wasted. The way they charge seems to be an unethical approach and still unsure why this company doesn't have an hourly rate, plus parts like 99.9% of other plumbers out there so things are transparent and fair to customers. Watch out.
Your standard responses to online reviews such as "We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people." doesn't account for the bait and switch tactics of low-priced service visits followed by unwarranted massive charges rather than a fair hourly rate for straight forward work. When estimates run into the thousands, that would mean breaking into walls (not just taking parts apart in front of the wall) or the replacement of entire systems rather than straight forward repairs that take an hour of less. Giving people options is one thing (which again, you mention in a previous review, but I can assure you that no senior of anyone else for that matter, wants to rebuild a fairly new bathroom or do major extensive (and expensive) work when there’s a reasonable alternative for a solution that’s a fraction of the price. With regards to training your staff, please train them on above, in terms of looking out for the customer with reasonable, honest solutions and pricing, rather than taking advantage of those who are vulnerable to your tactics and simply need their plumbing fixed to take a shower.

taps in ensuite bathroom tub had seized up and a lot of minerals in water were causing problems with scaling elsewhere. They fixed bathtub taps. Discovered an illegal setup above water heater and fixed it. With my approval, installed an anti-scale system. Very expensive system, not a water softener system which is cheaper. Explained their work well.