Polar Spas

Swimming Pools, Spas & Hot Tubs
Edmonton AB T6E 3N8
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Gord Cooper in St. albert
Gord Cooper in St. albert
1 review Saint Albert, AB
0/10

after sales service

The after market service by the technician Chris Daley and the custumer service provided by the manger Chris Shaw, are horrible. Stay away from this company, they will only cost you money. I asked to have a pump looked at, nothing else, just looked at and advise me of an issue with it. Instead they threw it out and told me it was not working. It was working when i took it in, just making a noise. I would recommend you use any other dealer for your hot tub repairs, and a good company to use is Spa Time Electronics. Peter Thomson was a great help to me to get the problems polar spa caused repaired.

Approximate cost of services:
$600.00
4 of 5 people found this review helpful.
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Company Response

Hi Gord, we realize it has been over a year since you have posted this review - however we would like to explain to you what happened from our point of view. Our service department took in your pump and assessed that it was not working. After selling you a new pump, they threw out your old broken one. You then came in to get your old pump back and were told we had thrown it out, based on the circumstance that you had already purchased a new one. We sincerely apologize for throwing out your broken pump without your consent. Since then we have made sure to adjust out service policy to asking a customer whether or not they would like to keep their used/broken parts.