We had 3 doors installed - front door, sliding patio door and house entry door from garage. The sales person was excellent while we were asking questions and deciding if we were going to go with this company. Once we decided and the deposit was paid answering questions stopped. It took close to 4 weeks for the office to call to set up our remeasure and I had to email our sales person 3 times and call 2 times. During the installation process there were parts that were not brought to the job for install day. We received a call the day after install to complete the payment even though the job was not complete. The person on the phone was rude stating that the doors were in (even though it was not complete) so she did not see why I was not willing to pay in full. My repsonse was that when the job in completed in full - I would pay in full. She continued to just say that the doors were in. I stated in I would pay in full when the installer came back to complete the job. When I emailed our sales person regarding the situation - the only response back was that he was on vacation and was unable to help.
- Approximate cost of services:
- $7,000.00
- Company Response
We sincerely apologize for the inconvenience and frustration you experienced during the installation process of your doors. We understand the importance of clear communication and timely follow-up, and we apologize for any delays and lack of responsiveness you encountered. Rest assured, we are actively addressing these issues internally to ensure they don't occur in the future. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything else we can do to assist you. We are committed to making things right and ensuring that you are completely satisfied with your experience. Thank you for bringing these issues to our attention.
The EcoTech Windows & Doors Team.