I am extremely happy with the services received from Rapid Response. As a small renovator I have used them for several jobs including, 2 new furnaces and a water heater. Recently my furnace at home stopped working. Rapid Response's technician stayed until 1 am to install a new furnace. Great pricing and service above and beyond what i expected. I would gladly recommend them and will continue to do business with them in the future

This company went above and beyond, I breed dogs and had no heat in the kennel, he made sure that i had heat that very day, two trips into the city he was not going to see the dogs without heat a moment longer then required. I now have this company on speed dial and would highly recommend them to everyone

Company Response:

Thank you for your review. Rapid Response Heating is dedicated to our customers, both two and four-legged! We truly appreciate your business.

Quick response to my phone call. Gave me an estimate on the phone and was right in line with what the quoted. Friendly, on time, gave great advise on repair and maintenance. Would highly recommend

Company Response:

Sean, thanks for your positive review. We appreciate hearing that our technicians have exceeded your expectations. Thank you for your business.

On November 28 we had Rapid Response Heating come out at 2 am to repair our AireFlow furnace. The technician arrived at my home within 45 minutes and answered the problem. Great!

Company Response:

Thank you for your kind words. We appreciate your business!

I had my ducts cleaned by another company in Calgary who had pressured me to replace my 10 year old furnace, saying that it was old and dangerous. I called Rapid Response to have an inspection & maintenance done on my furnace and the technician advised that my furnace was still in perfect condition - just needed to be cleaned. The honesty was appreciated and I would gladly recommend to anyone!

Company Response:

Thanks Tabitha! We pride ourselves on giving honest, reliable service to all our clients. Your business is appreciated.

Short Version: Good quick service, but despite their claims of cheaper pricing, they charge as much as a more reputable company by creative pricing. Long version: We noticed our furnace was not working at midnight. Called a larger, older, more established furnace repair company and they quoted $180 just to come out. Called Rapid response and they came out for only $99. The issue ended up being a worn out igniter. The work was done in about 5 min. The total charge was 342 including GST. Just out of curiosity I later called the larger furnace repair company and they said to come out at off hours and to replace an igniter would be $340. Rapid charged less to come out, but charged more for the part/install, so they came out to the same price. The larger company would have charged $150 parts and install, Rapid charged $227. Lastly, I looked online and the actual price of a new igniter is about $40. The service was quick and efficient, with the repair guy being a friendly communicator. Overall the quality of work was good, but then again it was a 3-minute simple-looking repair. Being charged 1/3 of the cost of my furnace for something that looked so easy to do left a bad taste in my mouth. Given that they were the same cost, I will stick with the bigger, more established companies in the future.

Company Response:

I'm sorry to hear that you feel the value was not there for the repair your furnace needed. You are correct in that an ignitor is one of the more minor furnace repairs available. However, the diagnostic to identify the problem and the skilled technician who correctly identifies the problem and replaces the part is involved in the cost of the repair. As with anything, parts are available online - the problem is, those parts are not available at 1 a.m. for immediate install by a technician. I would welcome a further discussion of this issue by phone or e-mail and I thank you for your business.