The presales support from Dave was exceptional, he responded in a timely manner and answered all my questions for a new water softener. I am recently separated and he was empathetic to my situation and went above and beyond in ensuring I had a solution that worked for me financially. Ron was the technician who handled the installation, he was friendly, efficient, and extremely helpful. He answered all my questions and just like Dave went above and beyond by helping remove the previous unit in place. Linda handled booking my appointment and was also very helpful, arranged to call when the technician was on route. She also did a follow up call to ensure installation went well and gave me the opportunity to ask any questions I may have. Overall experience was great! There is nothing to improve! Would highly recommend WaterMart to friends and family.

Company Response:

Many thanks, Pam for both your business and your kudos. I'm thrilled that you were happy with the staff and with the water softener. Please don't hesitate to give me a ring or drop me a line any time if you have questions about your system. Sincerely. Dave.

We moved into a house which had an existing iron filter and water softener system that was not working. We had two different companies come look at it, both gave us sales pitches and recommended we reinstall both systems (without actually touching the systems, just looked at them). Ron came in and actually tinkered with it, figured out the problem and it was resolved in a couple weeks for a third of the cost. We also had him install a new reverse osmosis sytem. This is an honest company with honest employees that are really out to ensure their customers have safe water rather than just earning a buck. I will be sure to return the favour by recommending their services, starting here on Homestars.

Company Response:

Many many thanks for the great review, Elaine. No one likes feeling like they're being sold something just so a company can line their pockets. And so we choose to treat our customers how we would like to be treated - with honesty. I'm glad we could solve your water issues without costing you a fortune. And I'm also glad that you're willing to recommend us. Please let me know any time if you have questions about your water and your treatment equipment. Again, many thanks. Sincerely. Dave.

The appointment was very pleasant. Just remind us that approximately every 3rd year (visit) we have to replace an additional filter and the visit will cost more. If everyone is like Scott, there is nothing you can do to improve. He was great. A good experience with a very good service technician.

Company Response:

Hi Martin. I'm glad to hear that everything went well with your service. And yes, when we call to remind you we'll be sure to give you an itemized quote every time. I'll pass on your kudos to Scott. Thanks once again for your great feedback and your business. Dave.

Dave is very knowledgable and gave me the best advice when choosing the best system for my needs. The price is better than any other similar system that I checked out. I am very pleased with the installation. Ron was very helpful in explaining how the system works. He did a professional job. It would have been awesome if the first bag of salt was also included but the system didn't need it until a few days later.

Company Response:

Hi Shakira. Thanks so much for the great feedback. I'm very glad to hear that the installations went well and that you're a happy and satisfied customer. That said, typically we do include the first bag of salt - I guess we just ran short this time around. Please be sure to remind us when we're back next year and we'll be sure to bring some with us. Thanks once again, Shakira! Dave.

Setting up the appointment was quick, easy and we found a mutually convenient date. Ron was great! My children enjoyed how friendly he was! He was social and taught my children about what he was doing.

Company Response:

Thanks for the kudos, Karen. Much appreciated (as is your business!). Please feel free to give me a call or send me a note any time if you have questions about your system. Sincerely. Dave.

I spoke to Dave with regards to a water purification system. With so much false information and gimmicks out there it was a relief to an honest opinion. Dave broke down all the pros/cons with regards to various options and took the time to answer all of my questions. The office staff is also very kind and professional! Linda not only provided me with a quote, but also follow up quotes when I made changes to the order. Ron came by at the agreed time and installed the system while giving us some options for hardware finish. He took the time to answer the questions we had and most of all left the work area CLEAN! We were also pleasantly surprised when we found Ron had installed the unit out of the way for us without hesitation. I am overall pleased with the service received from Dave and his team. Great work guys, and see you in a year for the yearly maintenance!

Company Response:

Hi Cedric. I'm glad we could make sense of all the options out there. I'm also glad to here that all of the staff involved served you well. It is interesting to me how often I hear that clients are glad the area was left clean. You'd think it was a given! Going forward, please give me or my staff a call any time if you have questions about your system or water quality issues generally. Thanks once again for your business! Dave.

After nursing along our filter system it was time to change it out. I now have an up to date system that will last for years to come. The service tech always comes on time and after leaving you would wonder if he was there as it the area is left clean. Any of the spills that may happen changing out the filters are quickly cleaned up and kept to a minimum with his bucket system to catch the water that will drip out. If you ask a question the answer is there without being talked down. I have dealt with Watermart for many years and hope to for many more.

Company Response:

Hi Fred. As usual, it was great doing business with you. And as always, we're just up the street if you need us. Thanks again for your long-term business. Always a pleasure! Dave.

Dave was great and so patient in quoting the right options for our needs. The quality of service received from WaterMart is always first-rate! Dave, Linda, Ron and Scott are always so pleasant and helpful.

Company Response:

Callie, thank you for sticking with us throughout the growth and moves of your company. You guys are great to deal with! I hope the new cooler is working well for you. Please let me know if you ever have questions. Sincerely. Dave.

The taste of our tap water was getting very weird. It also was starting to look a bit white rather than clear. I knew it was time to get a professional to look it over and these guys resolved the issue very properly.

Company Response:

Hi Sam. Thanks for the great feedback. I'm very glad to hear that your system has worked out well for you and that you're happy. Please let me know any time if you have concerns or questions. Thanks once again. Dave.

I was looking for a water purification system that would provide a higher quality product than the store-bought filter system that I had been using for years. I found Watermart through Homestars purely on the consistent ratings and recommendations it received over the years. At first, I was a little overwhelmed by the number of water systems I could choose from for my home. Dave, the president, was very patient and helpful and walked me through the various options I could consider for my family. He was extremely knowledgeable and gave me unbiased suggestions that would best serve my needs. I settled on a four-stage water system and I have been very happy with the water quality and taste. Ron, who did the installation was very professional and also knowledgeable. Linda, the office administrator, promptly followed up after the service call with a courtesy call to see if I had any questions with my water system. Overall, the customer service was stellar and I would highly recommend Watermart!

Company Response:

Hi Janey. Many thanks for the great review (and for your business, of course!). I'm very glad that I could help you sort through the myriad of options and (often contradictory) advice that's out there. Please let me know any time if you come up with more questions. Sincerely, Dave.