Do NOT trust this company IT IS A NIGHTMARE TO DEAL WITH
We signed up with protectron for a two year contract and they told me that we could move during no problem. So we moved 6 months later, ADT charged us $500 to move our equipment and then without any contracts signed etc renewed our monitoring contract for 5 YEARS!!!!!!!!! I only discovered this after calling to see about removing one portion of my rate plan. I have spoken to representatives 4 TIMES. First time they said that when you move you automatically consent to new contract!!!! BEWARE!!!
The tech that moved my equipment 3 blocks did not tell me that!!!!!
I did not sign a new contract!!!!!!!
The second call they agreed to change my contract to 36 months from move date. The BEST they could do. Well that was 3 months ago, and I am on call #4 asking why it has not been changed.
DO NOT BELIEVE THEM ABOUT NO HASSLE MOVES
DO NOT BELIEVE THEY WILL HONOUR THE CONTRACT DATES
KEEP YOUR CONTRACTS BECAUSE IF YOU LOSE THE ORIGINAL THERE IS NO END>>>>
IT IS LIKE A NIGHTMARE> WE CAN NEVER MOVE AGAIN WITHOUT THIS FOLLOWING US FOR 5 MORE YEARS AND 5 MORE YEARS and 5 MORE YEARS.
- Approximate cost of services:
- $4,000.00