I had a move scheduled on May 31 from New Westminster, BC to Edmonton, AB with Premiere Van Lines. Premiere failed to arrive and I had to be out of my suite that day. Since the elevator could only be booked for a few hours and there were several other moves scheduled in the building that day, I was forced to move my belongings out of my condo to the lobby without a clear idea of where my stuff would go from there.
Sitting on a pile of boxes in the lobby, I began phoning companies who had responded to my initial request for quote. In this way I got in contact with Troy Transportation. They expressed shock and sympathy for my situation and assured me they would help. They put me on hold briefly, came back and told me a truck would be there within an hour or two. The truck arrived within the hour to begin loading.
The movers on both ends were extremely professional and courteous and from there on the move went seamlessly. Troy went out of their way to make sure I was taken care of and that my belongings arrived on the date I requested.
I am indebted to Troy Transportation for salvaging my move and making the best of a terrible situation. Troy was able to move me with no notice, in an extremely courteous and customer friendly fashion and at a cheaper cost than Premiere.
- Approximate cost of services:
- $2,500.00
- Company Response
Dear Kris,
Thank you very much for taking the time to write a review about Troy Transportation Moving and Storage. We appreciate your business and thank you for thinking about us for your move.
It was our pleasure to help you in your situation of need. We pride ourselves in keeping our commitments and always leave just enough space for last minute booking such as it was in your case.
It was our pleasure to help you move and you were wonderful to deal with. We thank you again for taking the time to write about your recent experience and wish you all the best in Edmonton, AB.
With many thanks,
Troy Moving and Storage Team