We hired Troy Transportation in February 2015 to move from one house to another in the same neighbourhood. The 3 gentlemen who arrived were all very personable. However, they came completely unprepared for the move - they had no idea they would be moving a piano (we completed the pre-move forms which clearly stated the piano was to be moved) and the truck was not large enough for our contents. They were way short on moving blankets as well as runners for inside the house. It was snowy and sloppy and they were all over the floors without protection. They had to return the next day with a proper truck to move the piano and the rest of our contents. Troy CHARGED US for the second day, not just for the extra time they guys worked, but the minimum arrival fee and minimum 3 hour fee even though it only took them a little over an hour. This company did not do a pre-move inspection/estimate and charged us for their own failure to be prepared. I do NOT recommend hiring this company if you want to be treated fairly and if you expect the movers to show up prepared to move you properly. Really BAD customer service.
- Approximate cost of services:
- $1,700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?