We bought the voucher from WagJag, it claimed $139 for a value of $427, but at the end we paied $180 more, I don't know how $427 is supposed to cover. We are new homeowners, don't have too much knowledge of this. The job was done OK, a total of 39 vents were cleaned, they had a big truck. Our major complain was they didn't come on time. They came 3 hours later then originally scheduled. We took half day off but wait for the whole afternoon until 5pm they came. Hope they can improve this.
- Approximate cost of services:
- $350.00
- Company Response
Hi David, thanks for your feedback. The punctuality of our staff is very important to us as we understand that people live very busy lives these days. I can confidently say that we make 99% of our appointments on time and the odd time we may not would be due to reasons beyond our control. It is a service type of business which results in travelling times being disrupted or unforeseen mechanical breakdowns and so forth. We did call to let you know we were stuck in traffic due to a traffic accident. We did apologize for any inconvenience this may have caused you and our technicians also apologized upon arrival. We also gave you a discount for this inconvenience. The voucher that you purchased covers the first 10 vents for $139 and $10 for every extra vent. Its was printed right on the voucher and also listed on the WagJag deal online.... sorry if you thought it was $139 for all 39 vents. Our pricing compared to our quality of work is very reasonable. Thank you for your review .