From the beginning, Marnie was very professional and walked us through what would and might happen during the installation. She helped us make an informed decision through the quotation process. Despite requiring 2 calls to reach Marnie, she was able to deliver on her promises - we understand that this is peak season for you and your team.
On the installation day, our service rep, Adam, called us early to inform us that the company vehicle had trouble and they were going to rent a truck. That was fine with us as he did everything in his power to rectify the problem - Adam and his staff stayed late during the day to ensure that everything was setup properly and all garbage was properly disposed.
During the installation of the coil, Adam promptly informed us that there was a leak in our heat exchange, on inspection we found a 2-3 inch gash on one of the tubes. Adam explained to us what happened and again, we were fine as we did not have to use our furnace. Adam was professional and courteous during the installation and took his time to explain the steps we didn't understand. Convertible, make sure you keep Adam on your team!
Our AC has been running fine and the thermostat has dropped by down to 72 degrees.