moved from calgary to hamilton
Across Canada works with door express and troy transportations, in my move from calgary to hamilton they pospossed my delivery in 4 times so thats mean to lose working days and settin the parking lot for the truc 4 times. when finaly the moving company bring my things they dropped on the parking lot because they want to charge for the delivery at the apartment , my buildinng has no elevator but they did know that situation. they wait till last minute to discuse that point at the delivery and they want to charge 300 dollars extra for a delivery of six boxes one matress, a futton and a folded dinning table. I think they are in the wrong bussines because they are not realy movers the world movers has not be on their advertises they are cargo entrepeneurs, I do not recomend across canada and theyr asosiated companies to move your loved things
- Approximate cost of services:
- $1,190.00
- Company Response
In regards to this delivery, we have a field on our moving contracts stating there are fees for navigating stairs when performing household deliveries. In the case of this move to Hamilton the building was not not equipped with an elevator, and it is our policy to charge $100 per floor for every move that involves loading furniture up flights of stairs. This move was the second one of a round trip that started when the client relocated from Hamilton to Calgary and then requested return service to Hamilton via ACVL a few weeks later, noting the desirable price and service for the Alberta portion.
Unfortunately, we do not service Hamilton as a daily point, and can only go out on particular days – once or twice per week – depending on volume, and this led to a slight delay for the final delivery, as we have to contact the client and agree on a particular day for service. Troy Moving provides pick-ups for us in this region when we do not have our equipment in the area. The company Door Express has no affiliation with ACVL, and as a Richmond based company, they used to have the same local contact number that we currently have now so their company name is still displayed in links whenever our local phone number is entered into a search engine.