Do not let these people anywhere near your home! Our experience...new furnace installed five months ago. House goes up for sale so we need inspections done. Request the permit number from the company. Nothing. Call again. Nothing. Send two emails. Nothing. Call again. You see the pattern. Two months later we get the permit so the city can do it's inspection. I was given all kinds of excuses by the receptionist. She forgot, she was busy, she was busy, she will get to it, she said they didn't need one. Eventually she admitted they never pulled the permit and would have to apply for one. Great. We had the city inspect. Furnace did not pass inspection, safety concerns! It was not up to code! Call company to request they fix it, because their website says 100% satisfaction guaranteed after all. Receptionist said they will get to it maybe next week if they have time. Was pretty nasty about it too. I mentioned I will include their 'customer service' in my review. She lost it. Screaming and yelling. Manny, the owner, calls me later. Screams at me that we did not ask for a permit in the fall and did not specify it needed to be done 'up to code'. What?! That is their job! Not only a safety hazard but totally against city regulations as well. Beware of this company. They are the very worst kind of people. Who treats customers like that? If they don't want bad reviews they shouldn't do a crappy job in the first place.
Update: They called a week later and said they would come out and fix it, I said we already had someone else clean up their mess. Their response: "okay perfect". Yes perfect for them, they didn't have to do the work we paid them to do. Unbelievable.
- Approximate cost of services:
- $6,200.00