Estimate and inspection of property
I contacted Mr. Roof Repair because of a downed eavestrough. I was given a few options for someone to come and take a look: in two days, three days or in a week. Because of my schedule I chose a week.
Their model for estimates is one price if they can do the job right there and then and a lower price for an inspection and estimate. My job could not be done right there and then so I paid for the estimate and inspection.
I was very pleased with the inspection report. It was quite thorough and even revealed something a previous contractor had said they did but didn't thanks to the pictures included in the report (Mr. Roof Repair didn't know to look for this, they just photograph so much I was able to see it).
The estimate received was thorough as well although I'll need someone to walk me through it.
I had one issue but it was minor because I was proactive and given them the benefit of the doubt. They told me they'd call the day before with a thee-hour window. I didn't get a call so I called the morning of day they were supposed to come and left a message. After an hour and a bit with no phone call back I called and selected the option for "new customer" and someone answered right away and gave me a time estimate.
The estimate came three business days later.
As I said, everything else about working with this company has been above average and the two gentlemen who came to my property were nice, thoughtful and looked professional. One star off but I would still easily recommend working with Mr. Roof Repair for a roof inspection.
- Approximate cost of services:
- $150.00
- Company Response
Hi Mathieu…Thank you for taking the time to write such a thoughtful review. We appreciate you highlighting the positive aspects as well as bringing the lack of a promised phone call to our attention. It’s feedback like this that assists us in improving our processes. We apologize for the lapse in communication and appreciate your continued trust. Thanks.