Floor Laying & Refinishing review in
Etobicoke
The sales rep seemed to know what he was talking about: installer arrived and could not proceed, sales manager arrived to brainstorm. Cable TV line could not be put under the laminate, ceramic to be removed underestimated. Ended up with cork subfloor where carpet was so laminate & cork level, front entrance ceramics removed and laminate installed. Room transitions bars had to be replaced as they were lifting. Got a credit for the cost to remove ceramic and no charge for the cork which is much better than laminate & underlay only on top of cement. Took 3 day instead of 1. Carpet pushed a few days and that went without a snag.
- Approximate cost of services:
- $8,500.00
- What could this company do to improve their services?
- better product knowledge by sales rep, better communication between installers and sales.
- Any advice to offer fellow homeowners facing a similar project?
- Ask lots of questions...learn from my experience. It does look great now that it is complete. They have a very good quality product and warranty is outstanding.
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