they came and paved my driveway. it use to be rocks only but now they put tar down and flattened it. Now my driveway is smooth clean easy to shovel. I love my driveway

Company Response:

Thank you for sharing your excellent experience with us. METRO PAVERS wishes you and all our customers a Happy Holiday Season. Call us for all your exterior construction needs (including Waterproofing, Drains, Walls, Porches, Water Features, Pool Decks, etc.).

Met with Matthew and he was quite helpful in helping us decide what we wanted and was able to show us quite a few pictures of different projects they had done, which made our choice easier. Matthew required a $1000 deposit in May and advised that the work would be done in July, unfortunately, due to the rainy summer we had, the workers started in mid August. As he was about to start, he advised that the cost of the material had increased by $250 but that he would pick up half of the cost increase. At that point, I just wanted the work completed, so I agreed. The work was completed very quickly (two days) and looked great. One of the four steps looked a little different then the first three and we asked if it could be replaced. Matthew was a little reluctant to replace it because of the work involved, however, after he realized that this was the only proposed solution that we would accept, he replaced it at no charge. We also had them complete a small stone walkway in front of the steps. This was completed very quickly and looks great.

Company Response:

METRO PAVERS did everything to explain all the stone came from the same supplier, from the same batch and was delivered at the same time. We offered to remedy the clients concern in several ways including to pressure wash the stone and chisel the two sides in order to make them appear the same but none of our remedies were acceptable to the client except to dismantle the entire set of four steps and replace the bottom one. After completion and writing this review, the client requested we perform more work at the same property. The work went well, was completed on time and we came through with everything we promised. METRO PAVERS is happy to have satisfied this client in the end. We hope they enjoy their front porch and walkway for many years to come.

Matthew was a big talker with lots of promises but didn't deliver. We had his workmen come back, a month or two after the job was completed, asking for money. We had paid the company in full, but Matthew had never paid the workers, so they came to us asking for money. Four years after the work was done, our driveway has been sinking.

Company Response:

It would be of great benefit to know which job this was so that we could properly deal with the written concerns. ALL our trades are paid and if there was any sinking in the past “four years”, why have we not been notified? We have 15 year old driveways with no sinking whatsoever and have been certified by the largest interlock manufacture in Canada for over eight years. Please call us so we can have a look at this driveway and try to resolve this issue.

When we began to see problems with our driveway pavers separating (4 months after they were installed), Matthew was reluctant to return calls and eventually told us he wouldn't fix the driveway b/c of the plumbing work that we had done beforehand. Matthew had complete knowledge of this work before he started and neglected to tell us that it would affect the way the pavers settled. Unbelievably, he offered to give us a competitive quote to repair it. THIS WAS 4 MONTHS AFTER IT HAD BEEN COMPLETED. Unfortunately, it was a huge learning experience.

Company Response:

It would be of great benefit to know who wrote this review so the issue could be properly addressed. However, as stated in this review the client had a pre-existing condition where plumbing work had been done by ANOTHER company who did not properly compact the soil, likely from four feet or more under the work area (from what I understand). If we were informed about the pre-existing soil conditions, I assure you it would have been suggested the client put off doing work on top of such soil conditions AND they would have been informed of the probable sinking. After all, what is the sense in compromising 18 years of good business practices and reputation for one potential problem?