We were in the market for new windows as our old aluminum frame double glazed windows (23 years old) were getting lots of condensation, especially in the winter time. A friend of ours is having a new house built and highly recommended Vinyltek windows. Vinyltek has a dealer network that handles the replacement window side of their business (not new construction) which is how we got connected with Long Life Windows & Doors. Peter was our sales person. He was very knowledgeable and very patient with all the questions we had (which were lots). Peter always got back to us right away whenever we emailed or phoned him and he gave us lots of good suggestions on styles of windows for our house. We trusted Peter from the start. With the installation, we couldn't have been more pleased with how smoothly it went. We ended up with Bernard and his crew (which included his son) and we could tell right away that they knew what they were doing. They were very neat and Bernard was always willing to answer any questions we had as well. Bernard and team installed 24 windows and 1 patio door in total and it took them just under 3 days to complete the project. The only small glitches were one of the windows that was in an ensuite over our tub was not the right glass that we asked for.(Vinyltek's error, not Long Life) Also 2 or 3 of the night locks on the windows were stuck. Peter was on it right away and contacted Vinyltek directly to make sure these items were corrected immediately through warranty service. The items were fixed quickly and efficiently by the Vinyltek service rep. With the glass itself, we ordered the new LowE cubed glass which blocks out 95% of the UV rays. We also had the Neat coating on it that is a type of self cleaning coating. We highly recommend both as you can tell there is less heat coming through the windows so the house should be a lot cooler in the summer. There is a slight tint to the windows though with this new Low E cubed glass but you get used to it quickly to the point you don't notice it. Also, no condensation on our windows and frames anymore with these new vinyl frames. All in all, you pay more for these windows but we highly recommend Long Life Windows and Doors and vinytek windows because of the service and quality.

After seeing the excellent job Long Life Windows & Doors did for my son & daughter-in-law, I decided to "bite the bullet" and finally have my old aluminum windows replaced as well as my old wooden front door. The whole experience was very positive, right from the great presentation by the sales representative to the actual installation by the professional, hard-working, friendly crew! I felt the price was reasonable and the life-time transferable warranty was a real selling feature to me. I was also very impressed with the donation made on my behalf by Long Life Windows & Doors to a lower mainland charity. What a great way to give back to the community! I'm very happy with my new windows and front door and highly recommend Long Life Windows & Doors. Thank you for a job well done! Brenda Fofonove

In August 2009, the Long Life Windows & Doors Team replaced our entire house with Vinyltek High-Efficiency Energy Star units: 32 windows/2 patio doors. I do not allow just anyone into my house to work and my expectations may be considered too high by some. Recently, I was asked to provide a testimonial for a company that worked on our home which led me to consider factors that would lead a customer’s love for a company. Long Life Windows & Doors has developed an excellent business model which provides the following: *Superior workmanship *Attention to detail is an indicator of the high quality of entire job *Excellent problem solving abilities to achieve the best outcome *Efficient team collaboration to complete the job *Exceptional Team Service Delivery: *Friendly and professional: Paul & Pat *Knowledgeable with excellent communication skills: Paul & Bernard *Excellent clean up courtesy: Bernard and his crew *Going the Extra mile: Bernard and his crew taking on extra tasks *Deficiencies addressed immediately: Paul *Timely on-going service and support: Nicole (Mar2012) *Effective time management: Bernard and his crew This is my way of formally acknowledging and offering my accolades to this business. The Long Life Specialized Team (Sales, Installation and Billing) made the whole process of home maintenance painless. There was no stress or hassle for our family since every aspect of the job is laid out to prevent potential problems arising. Long Life Windows & Doors is a business that you can trust.

We have total 45 windows/patio doors installed during the tough weather. Rick, Preston and the crew did an excellent job. They take time to make sure the windows/patio doors installed right. I really appreciate their professional installation skill. Peter, the salesman is very knowledgeable and helpful. He will follow your project from the begining till finished. I highly recommand this team to do your project. THANKS GUYS!!

We had 10 double glazed windows and new hardyback siding installed by Randy and Corey. We are very pleased with the quality of the product and the workmanship. They were punctual, patient and real troopers, working through heavy rain and cold days. The house has had an amazing facelift and we couldn't be happier. Thanks to Blaine for getting this team for us!

The true test of any Company is: 1) longevity and 2) commitment to the product and service they provide. Long Life Windows and Doors replaced our single pane windows back in 1997-98. We were pleased with the product and installation. However, shortly afterwards two of the windows began to give us problems. The manufacturer tried to correct the problem on several occasions by installing, alterating or adjusting the windows without much success. Over time, we just lived with the end result. In 2011, we decided to replace the two problematic windows. Since the windows were covered by a lifetime warrenty, I decided to contact Pat at Long Life to discuss our options. Pat was truely taken back by our situation and very receptive to correcting the problem. After a few conversations, we reached mutual agreement on replacement windows. No bickering, no hassling, no deflecting the problem (even though I procrastinated so long). Shortly afterwards, Bernard and his crew arrived to install the "new" windows. It's been over a year since the installation and we are very pleased with the final outcome --- the windows, the installation, the service and more importantly, Long Life's willingness to correct and make things RIGHT, 12-13 years after the fact. To Pat and Long Life, TWO THUMBS UP! Thanks guys!

From the very beginning Paul made an excellent presentation of the product and service. The installation crew was on time, they installed as promised, everything was cleaned up and there was a follow up to make sure that everything was done as agreed. My new windows look great, the woodwork a pleasure to look at, I am very impressed and it was definitely worth the money. Tatjana from Mission

excellent support from Salespeople and installation process was efficient and clean. Time to complete was accurate and reliable with follow-up visit to ensure everything agreed with original contract and discussion. Assistance with follow-up work and repair to siding was greatly appreciated too.

Long Life replaced all my aluminum frame windows, as well as 2 aluminum frame patio sliders, 3 skylights, and my front door. We are extremely satisfied with the high quality Vinyltek windows and their lifetime warranty. Kris from Long Life was a pleasure to deal with. All promises and commitments were fulfilled. Commitment to customer service is a significant plus in dealing with these folks. As with any house project, its more than the materials. The installation crew is a huge factor in the success. Bernard and his team are top notch. They were efficient, knowledgable, very experienced, and they made the whole experience a smooth process. Everything was cleaned up at the end of every day. No issues or surprises. Bernard took the time to explain each aspect of the project and made sure I was satisfied. And the finish carpentry work was above expectation. The new window install technique they employ is superior to a reno install. And even the security service rep who came afterwards to reconnect the alarm sensors commented that the extra steps Bernard and his team took made his job a lot easier. The biggest advantage for me was that Long Life took full responsibility for the job end to end, versus other quotes that specified separately what the window manufacturer did and didnt cover, and what the installer covered and didnt cover, leaving me with gaps in the middle. Having one org take full responsibility made the premium paid more than worthwhile. I wish all house reno firms would model themselves after Long Life. While energy savings alone won't pay for this, we have noticed a significant reduction in cold air drafts through the house, and also a noticeable reduction in outside noise, so comfort level has been a welcome benefit.

Company Response:

Hi Steve, thanks for your kind comments. I have printed this off for Bernard and his team and I will make sure they receive it. We are happy to add another happy customer to the list up in your neighborhood. Thanks again, Kris Alexander