tiling a bathtub and removing a corroded pipe
The Handyman Connection charges slightly more than other contracting/ home repair outfits because they promise to get a carpenter/ plumber/ electrician/ whatever to your home in a timely manner and get the job done right.
I've hired them three times the first two i was ok with paying a little extra because they actually showed up and they did a good job. The third time, however, the tiler didn't show up. I called the company and found out that he'd left town permanently a few days before. I asked when they were sending someone else, and the company tried to make it my problem. I insisted that they solve their own staffing problem, and they did- too late. My confidence in them was shot and i lost some rent because my tenants had to live without a bathroom for a little while.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi, Brenda. I just happened across this website, and noticed your review which had been posted about a year and a half ago. I appreciate the feedback and wanted to take a moment to respond to you.
Unfortunately, I don't recall the specific situation you are referring to. However, I do apologize for the experience that you had dealing with Handyman Connection in this situation, and any resulting frustration it may have caused.
From time to time we do have staffing situations arise and we try our best to do whatever we can to resolve the situation favorably for the customer. In most instances we are able to get everything worked out satisfactorily. We regret that your situation turned out as it did, especially after being pleased with our service on the two previous occasions. Hopefully you'll consider giving us an opportunity to redeem ourselves on any future projects you may have. We'd love to be able to have you back on our long list of satisfied customers!
Thanks,
Ken - Handyman Connection