Overall very disappointing. Two thirds (16 of 24) of the windows and\or doors were delivered with damaged frames and a transom window broken. None were not cleaned after being manufactured. Lots of silicone caked on the frames and glass. Took hours to clean. AWW took 12 weeks to figure out that they were not going to do anything to fix them until the windows were installed. Unfortunately had to pay for them prior to being delivered, otherwise would have not accepted them.
- Approximate cost of services:
- $40,000.00
- Company Response
Thank you for your feedback. This is definitely not the level of customer service that we strive to provide and thank you for alerting us to this issue. We want to help correct the situation, but we will need some more information to do so. Please email us at reviews@aww.ca so that we may gather more specific information to help address your problem. Thank you again for providing your experience. Best, Fay