Private User reviews Kitchener, ON Joined 2022/01/10

10/10

Kitchener

01/10/2022

Professional service rendered, very thorough and the service agent is experienced. I would highly recommend this company to anyone. I understand all their service agents are stable long term employees.

Job Price

Approximate cost of services:: $145.00

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Company Response

Thank you so much for taking the time to share your positive experience with Total Home Energy Systems! We're delighted to hear that you received professional and thorough service from our experienced agent.

Our commitment to excellence and customer satisfaction is at the core of what we do, and we're thrilled to know that you would highly recommend our company. It's true; our service agents are dedicated, experienced professionals who have been with us for the long term, ensuring a stable and knowledgeable team.

If you ever need HVAC assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in Total Home Energy Systems, and we look forward to serving you again!

Nicole
Total Homes Customer Care Team
(519) 664-2008
www.thesheatingcooling.ca/

Dan in KW area

1 review Saint Clements, ON Joined 2016/03/01

10/10

Replacement Furnace and new AC

Heating & Air Conditioning review in Saint Clements

03/01/2016

In the summer of 2015 we decided we were going to upgrade our furnace and at the same time install air conditioning. After getting a couple quotes which were comfortable we chose to go with Total Home Energy Systems because they were the only ones that seemed to take serious consideration for the small sun room on our kitchen that we knew created a huge increase in summer heat. They also were able to install in the same week. After the installation we have been extremely pleased with the comfort level of the furnace as well as the efficiency. Air conditioning is great as we never had central air before. This is a very professional, efficient company and we would not hesitate to hire them again for future projects.

Job Price

Approximate cost of services:: $7,000.00

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Company Response

Thank you so much for sharing your experience with Total Home Energy Systems! We are thrilled to hear that you've been extremely pleased with your furnace and air conditioning upgrade since the summer of 2015.

It's fantastic to know that our team's attention to detail, especially in addressing the unique considerations of your small sunroom, contributed to the increased comfort level and efficiency of your home. We always strive to tailor our solutions to meet the specific needs of our customers, and we're delighted that you've experienced the positive impact.

We truly appreciate your kind words about our professionalism and efficiency. Knowing that you would not hesitate to hire us again for future projects is the highest compliment we could receive. If there's anything more we can do for you in the future, please don't hesitate to reach out.

icole
Total Homes Customer Care Team
(519) 664-2008
www.thesheatingcooling.ca/

Kara in Elmira

1 review Cambridge, ON Joined 2016/01/22

2/10

Furnace service

Heating & Air Conditioning review in Cambridge

01/22/2016

The initial service call they replaced an ignitor and I had left a new thermostat for them to put on. The new thermostat was not installed and a couple of days later my furnace wasn't keeping up with heat again. I called to see if they could put on the new thermostat, in which they replied sure. Price was never discussed, it wasn't until after they hooked up the thermostat they sent the bill. At the end of it all what I REALLY need is a new furnace. I expect a certain amount of advice based on the expert opinion from companies that service and install HVAC and other equipment all the time. They never told me I should have a new one quoted, simply put two 'bandaids' on. I could have returned the new thermostat if they didn't think it was a thermostat issue and might have paid $100 for a service call. All in all I could have saved $170+$90 thermostat ($260) which would have helped towards my new furnace purchase. When I called to question why i was billed twice there was 'he said she said' and no willingness to compromise.
I don't write these reviews often and am first to give praise, when due. Very disappointed.

Job Price

Approximate cost of services:: $270.00

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Company Response

First and foremost, we're sorry for the oversight in not discussing the pricing for the thermostat installation upfront. Clear communication is essential, and we regret any inconvenience this may have caused.

Regarding the advice on your furnace, we genuinely appreciate your perspective. Our aim is always to provide transparent and helpful guidance to our customers. We regret if there was a miscommunication or if our team did not convey the potential need for a new furnace more explicitly during the service calls.

We take your feedback seriously, and we're committed to improving our communication processes to ensure a more positive experience for our customers moving forward. Your satisfaction is our priority, and we would appreciate the opportunity to discuss this matter further and explore potential resolutions.

If you are open to it, please feel free to contact us directly at [Your Contact Information]. We value your business and are here to address any remaining concerns.

Thank you for bringing this to our attention, and we appreciate your understanding.

icole
Total Homes Customer Care Team
(519) 664-2008
www.thesheatingcooling.ca/

Vicki

3 reviews Kitchener, ON Joined 2010/02/24

First Review

10/10

Furnace

Heating & Air Conditioning review in Kitchener

02/24/2010

When I bought my home the previous owners had used this company to install the humidifier, that was 3 years ago. I phoned them up because I had static and didn't know why, they told me where to find the control to solve my problem! I have used them for everything possible ever since, I have bought my water softner, my furnace, had my gas stove hooked up. I trust what they have to say, they don't talk circles around you and use common language!

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Thank you so much for taking the time to share your positive experiences with Total Home Energy Systems! We are thrilled to have been a part of your home journey over the past three years.

It's wonderful to hear that you reached out to us for assistance with the humidifier and that we could guide you in resolving the static issue. Building trust and providing clear, understandable information is a cornerstone of our service, and we're glad it resonates with you.

We appreciate your continued trust in our services, from the water softener to the furnace and gas stove installation. Your kind words about our straightforward communication mean a lot to us. If there's anything more we can assist you with or if you have any future projects in mind, we're here for you.

Thank you for choosing Total Home Energy Systems!

icole
Total Homes Customer Care Team
(519) 664-2008
www.thesheatingcooling.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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