Canadian Water Conditioning

Purchased new water softener which never worked. They had repair men come visit 4+ times already and are now suggesting taking our softener from our house to repair vs providing us a new one which I requested after their 2nd attempt to visit. They also said that the normal time for repairs once they have the softener in their warehouse is 14 days (although we would be put as a high priority but no one would commit to a time we would be without a soft water) which I said there's no way we could live without soft water for 14 days plus it would begin to damage our dischwasher/washing machine etc.. I paid for it and will not have them remove it from my house as I then have no idea when it might return. I live in the country with very hard water and young children. They also commented that technically your 3 months warranty has expired however we will honour...I guess so seeing it never worked. Here is what they have posted on their website...We stand behind our Water Treatment Equipment 100%, as proven with our price guarantee... ask your Customer Service Representative for details! I guess the key word is how do they stand behind their equipment...they'll take something you bought and paid for that was never working.
Lastly, this is extremely frustrating as I have spent hundreds of dollars on water test strips as I test our water daily plus have gone through 2 kettles because of the hard water damage.