I decided my house was in need of new doors and windows. Sunrise Windows and Doors was able to accommodate all my requests and still stay within my budget. I was surprised when Ray called to say installation would be done sooner than I expected. The installers were very prompt, knowledgeable and courteous. They explained all the steps they took and answered all of my questions. The job took two days as I had six large windows and two doors. After each day was done, the installers cleaned up and at the end of the job they went through the whole house window by window making sure I was satisfied. I was extremely happy with Sunrise and their work. I highly recommend Sunrise Windows and Doors. M. Hoppe March 2013

I decided it was time to getting some new windows & a front door. A friend recommended Sunrise, I attended one of their education seminars and found their knowledge was great, they answered all my questions. They did a great job from the education to the installation. I got this great blue door installed, and everyone in the neighbourhood can't believe how beautiful it is. Many of my neighbours have since had Sunrise out to their homes and three have already purchased from them with the same result as I had. I would recommend Sunrise with no reservations at all.

Shoddy install done in minus 30 weather. When called back re: warranty issue they said any call back would cost $250! Final inspection was from truck on road! NOT impressed!

Company Response:

At Sunrise Windows all our service requests are written requests via Sunrise Windows web site......her windows were installed on Dec 7/10,on her completion sign-off sheet she had rated our product and installation as a 10(Best).......so I am now surprised to see her now call our workmanship shoddy after 3 years,furthermore we do not do installs in minus 30 weather!.......her service request was for a broken glass in her front room window,submitted on Aug 18/12.........there was no inspection done or required as all window manufactures do NOT warranty broken glass for any reason...........however at Sunrise Windows we have a exclusive Broken Glass Warranty............no questions asked,the glass is free,however she only pays the labor which was $195.00+gst..........she was not satisfied/happy with Sunrise Windows Broken Glass Warranty even know the glass breakage was not a defect and on the picture submitted was impact related........in other words someone broke it with a rock or some kind of object and had nothing to do with Sunrise Windows,she felt Sunrise Windows should cover the glass 100% ............. unfortunately with this review system customers can put in bad reviews to hurt our rating even know the company is not liable.............sort off like sour grapes!

We had our windows installed November 2012 which was two months earlier than expected. Ray was fantastic. The installation crew Mike and Miles we wonderful and kept the mess to a minimum. We love our new windows!! We will recommend your company to our friends and family. Jim & Jacquie Esch

new window 6 months old - two cracked windows and heat exhaust escaping and frost build up on outside of window frame 3 emails later and contacting Ray finally getting a reponse-wanting now $195.oo for labour-furious, waiting for on going saga

Company Response:

Mrs Donna Desautels e-mail for a service request was responded the very first e-mail........All window and door maufactures do NOT warranty broken glass for any reason,however at Sunrise Windows we warranty broken glass for any reason,no questions asked,so your glass is free you just pay the labour........so when Mrs Donna Desautels glass was broken she would have paid more then a $1000.00 instead of $195.00 due to Sunrise Windows Broken Glass Warranty............however she was still not satisfied/happy with Sunrise Windows Broken Glass Warranty even know the glass breakage was not a defect and had nothing to due with Sunrise Windows she felt it should have been covered 100%..........update:she has now paid the labour fee and Sunrise Windows is replacing her glass.

After looking around for quotes, Kyle was one of the few companies that was able to show he knew what he was talking about, I judge this by the fact that he knew a lot more than I could understand despite weeks of online googling. He was also one of the few people that called me back when I left a message. Lastly, his company was good at relaying information and passing messages to him when I could not reach him directly. The quote was on the lower side of the spectrum, and they were not shying away from doing a small job, unlike some places that focus on huge restorations and projects. They stuck to their quote, were a week ahead of schedule for delivery and installed in under 3 hours remove & re-install. They addressed all of my questions, genuinely listened when I was concerned about some leakage last summer near the floor, they sealed and framed the window nicely and then went back and sealed it a little bit more. It looks great, they were clean and careful of my brand new laminate flooring, vacuumed when done and were nice enough to leave their boots at the door when entering my house. All in all, it was a very professional job from the worst part, getting estimates over the phone/in person, to the best part, delivering my new window. I would deal with them in a second if I needed a new window again.

I just had my upstairs windows replaced by Sunrise Windows & Door Depot. I was very happy with the installation, the workman were very pleasant & professional. They also explained how the windows would be installed and went over everything at the end in case I had any questions or concerns. Windows were installed during a cold winters day and I barely noticed the temperature change, that is how quick the windows were removed and installed. I am especially happy with my new Triple pained crank window which keeps out 90% of the noise coming from 50 St. I will definitely be calling them when I am ready to do my downstairs windows.

We are truly thankful for everything (the product and the service from you and all of your team and most of all the gift of a lifetime) and would happily recommend Sunrise to anyone in the market for windows and doors. I did receieve a call from a potential customer some time ago and gave her our address to drive by and look for herself. I hope it turned into another satisfied customer. Regards, Mona and Richard Halls

Excellent customer service and an even better product. I will definitely recommend this company to my friends and family. PS the installation crew were very polite and we were happy with their work.

We have a 50 year old bungalow and deperately needed new windows and doors. We received 5 quotes from different companies and ended up choosing Sunrise Windows even though they were not the cheapest. The sales staff was very knowledgeable and the installers were very professional and curteous. Would use again.