I had the counter tops installed on April 8th and called with my concerns on the 9th. Drawer not closing, new sink has a "haze".... I was given a date in April and they didn't show up or call. I called them and was rescheduled almost a month later and again - no show and no call. I called the company in Calgary and asked for a call back right away and .... you guessed it.... no call. Very frustrated
Update - one day later.... Received a call, someone came over in the afternoon and after 15 - 20 minutes all is good.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Jan, thanks for your review. As I understand it, you were quite happy with the overall experience and your new countertop. I am disapointed we didnt respond quickly enough to your concern to avoid impacting your overall experience. Although its no excuse Granite Transformations installs over 22 jobs a week in Alberta and occasionally with that pace things fall between the cracks. It is my understanding in the last day since your review was posted we have contacted you, made arrangements and rectified your issue.
Thanks for your business!