Ned Stevens is a very pushy gutter cleaning company that calls twice a year hoping to schedule the gutter cleaning that you "previously asked for." (They call all homes in the area and pretend that you requested their service.) I didn't fall for this, but their price was reasonable so I went ahead and let them schedule me. The gutter cleaning happened while I was on vacation, and the workers broke my garden hose so that it couldn't be shut off. Rather than trying to find a way to contact me (I'd left them my office phone number and my office staff or neighbors could have reached me), they left the property with the hose still on. Three days later I got home to find my backyard and basement flooded. After contacting the company to complain they refused to credit us (all we were asking for was not to pay for the gutter cleaning, even though it cost us about $300 to clean up the mess they made and pay for all of that water) until we threatened to sue them. Avoid this company at all costs!
- Approximate cost of services:
- $89.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear MMeindia,
My name is Ray and I am the brand ambassador for Ned Stevens Gutter Cleaning. In our continued efforts to provide the highest level of customer service we have recently begun to monitor online reviews of our company.
We are sorry to learn of your dissatisfaction with our service and would greatly appreciate the opportunity to gain your insight as to how we could serve you better in the future. At your earliest convenience please email me at nedstevensguttercleaning@gmail.com and provide your full name and a phone number where we can reach you to further discuss any issues you encountered with our service.
Sincerely,
Ray
Ned Stevens Brand Ambassador