Lido Pools & Aquatic Services

Swimming Pools, Spas & Hot Tubs
Newmarket ON L3Y 8C6
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Swimming Pools, Spas & Hot Tubs
Lido Pools & Aquatic Services
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89%

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Reviews by rating (past 12 months)

Reviews for Lido Pools & Aquatic Services

Average customer rating:
9.2 10 (62 reviews)

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janet
janet
2 reviews Aurora, ON
10/10

Pool closing

I hired Lido Pools to do my pool closing this year, and they were fantastic! They sent Jeff over, who was quick and efficient. He was also super knowledgeable and friendly. I highly recommend this company for your pool needs!

Approximate cost of services:
$375.00
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Private User
Private User
Private User reviews East Gwillimbury, ON
10/10

Great team

Awesome design ideas from Josh, more insightful then any other builder if have come across.
His workmanship was jaut as detailed. Highly recommend.

Approximate cost of services:
$125,000.00
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Annie
Annie
1 review Toronto, ON
2/10

Poor Customer Service - Work Completed Was Not Done Properly

This is our honest opinion and unfortunately negative review of Lido Pools and its owner, Josh.

This review is an opinion of services rendered by the above company and meant to be viewed by others looking to hire this company. We do not recommend the services provided by Lido Pools based on the work completed on our property.

We gladly await the large rebuttal that will surely follow claiming none of this is true and that we received stellar service and a beautiful finished product. We also await the threat of legal action due to maliciousness or slander.

We hired Lido Pools in March of 2022 as our in-ground pool required a new liner and we wanted to have built in steps added to the shallow end. Josh was pleasant to deal with in the beginning stages and even quite boastful at his previous installation of Ontario's first private lazy river. He went on to let us know that he doesn't normally take on small jobs such as ours so we were quite lucky to have him. He even noted that our job was an easy and uncomplicated one. This attitude and friendliness quickly faded as we began to grow more and more frustrated with Josh's unprofessionalism in the lack of communication and failed promises.

I want to start out by saying the entire experience wasn't horrible and we do want to give praise to the lead installer on our project, Mark. He was wonderful throughout the process as Josh began to stop answering phone calls or text messages and made Mark be the go between. On several occasions we felt terrible for Mark as he was sent alone to complete everything. Josh initially sent his son, Jordan to work on the pool and he was less than helpful, making more work for Mark. Josh tried to smooth things over by saying that he was trying to teach his son the business etc., but we found this unacceptable as things were not completed properly in the process of teaching. My husband came home one evening on a day where Jordan completed work and found that the pool had not been cleaned, the seams that were to be taped and prepped were not done or the tape was already blowing in the wind. My husband ended up spending hours cleaning up the bottom and walls of the pool, sanding the areas, priming the pool floor with galvanized paint, re-taping and prepping for Marks installation of the stairs. On one of the days, Jordan arrived to our home without proper equipment i.e. a wheelbarrow, to begin the concrete pour in the steps and in turn ended up using our plastic garden cart which was punctured and ruined. He also ran out of tape one day and was just generally unprepared for the days work ahead. After having him work on our pool multiple days, we told Josh that we no longer wanted Jordan to learn on our pool as the work is subpar and unacceptable.

We have photos of the work from beginning to end which show errors in the stair installation with the pipes and metal not laying flush to the pool wall to which Josh replied all part of the process when prompted about fixing it. Unfortunately, Josh never took any responsibility for the mistakes made and certainly made no effort to ensure they were fixed prior to completion. The metal we questioned that was not flush to the pool wall was never actually corrected as they figured it wouldn't matter once the concrete was poured. The metal edges of the stairs were never smoothed out so jagged edges were apparent upon inspection before the liner was placed in. We come from a construction background and that was absolutely unacceptable.

We had been informed that the liner could potentially be ready before Canada Day but that did not happen. Then it was scheduled to be dropped in on July 9th, and no one showed up. After sending a text to Josh regarding how frustrating this was, he replied that Mark had told him there was a birthday and not to come etc. This is where communication is PARAMOUNT. Communicate with your own clients and DO NOT rely on your workers to do this for you. So many aspects of this client/work relationship could have been so different, had Josh cared enough to communicate with us whether we were happy with his work or not.

Finally on July 15th, 2022 the liner was ready to be dropped in after we sent Josh a message indicating if the work was not complete by the 15th, then we would proceed with another company. Not only was the liner two weeks later than the date we were originally given, but it was also the wrong colour. On May 28th, 2022 I sent an email indicating which colour liner we had chosen. On June 5th, my family informed me that I had sent the wrong colour so I reached out to Josh to hopefully change it. He acknowledged and said it was no issue and to please send another email with the correct colour which he acknowledged and apparently ordered and kept on file.

On the final installation day, Mark showed up alone to do the work. Surely this is not a one-man job!!! My husband, my two daughters and a family friend of ours all showed up to help. We had to use our own tools (shop vac) for the most part and had to send our daughter to a pool company 20 minutes away to purchase items that were to be supplied by Lido such as the main drain, main drain gaskets and skimmer screws. My husband worked alongside Mark for 7 hours in the direct sun. Never once did Josh show up to help Mark, inspect the work or to have a face to face conversation about our concerns. My husband is in his late 60s and should NOT have had to do any work for a company that we were paying to complete everything.

*Please note, none of the steel edges that have gaps or jagged edges were smoothed or made flush prior to felting the steps.

Josh's attitude went from professional, to very annoyed, to finally lacking any customer service skills or compassion at all as he barely communicated with us. We sent lengthy letters via text expressing our frustration and lack of satisfaction with him only to get condescending messages back such as; As for satisfaction, its an amazing fit and your steps and bench look awesome so don't know how you could be anything but ecstatic about that. In the end, the wrong liner colour was installed and Josh took zero responsibility for that mistake, and made us feel as if we should be grateful because it was an amazing fit.. This is one of the main reasons we felt justified in writing a review for anyone looking for a company to build or repair a pool to read beforehand.

Please beware of our experience with Josh of Lido Pools. Based on the positive reviews this company isn't all bad, however our pool completion process was less than stellar. We felt like the guinea pigs for this project due to the shoddy manufacturing of the stairs and we are clearly paying the price now as my husband has had to break out the concrete on our deck above the new steps in order to access the old pipes. Lido Pools did not conduct a pressure test to ensure everything was working properly and did not catch the crack in the old jet where the eyeball screws in. It seemed that Josh no longer wanted to communicate with us as the liner had finally been dropped and did not care to take the time to ensure proper installation. The old jet is located on the wall of the pool (pictured) had been cracked due to over tightening when trying to attach the new pipes and joint to fit the new jet head, located in the new stairs that Lido built and subsequently there is barely any pressure coming through the new jet located in the centre of the top step. (pictured)

As a result of the mistakes Lido made in the liner colour and the missing parts that we had to purchase ourselves, we did deduct money that Josh never disputed. However, we are now out of pocket, thousands of dollars to repair the damaged piping/jet as well as concrete repair.

Again, Id like to note that this is our personal experience with Josh and Lido Pools and in our honest opinion, we would never recommend him to any of our family and friends because of this.

Approximate cost of services:
$11,700.00
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janet
janet
2 reviews Aurora, ON
10/10

Pool closure

Lido pools is great! Mark was amazing. Super friendly and did a great job. Explained everything he had done when he was finished as well. We normally close the pool ourselves, but its so stressful and so much work. Lido pools had a very competitive price for closing. We are so glad we chose them. We will definitely use Mark and Lido pools again! Highly recommend!

Approximate cost of services:
$375.00
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Company Response

Pleased to have been of service Janet! Thanks for your review and rest assured that we are there for all your pool needs.

Private User
Private User
Private User reviews Markham, ON
10/10

Pool install

Absolutely love our pool that Lido Installed for us. Professional and brilliant job. Highly recommended

Approximate cost of services:
$150,000.00
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Company Response

Always satisfying to receive accolades for our efforts. Thanks for the shining review!

Dan Peressotti in Thornhill
Dan Peressotti in Thornhill
6 reviews Markham, ON
10/10

Backyard/Pool Renovation

Josh did a tremendous job with our backyard/pool. His vast knowledge and attention to detail was greatly appreciated. He took our basic concept and transformed it into a beautiful, functional, low maintenance oasis that we can enjoy for many, many years. Josh truly takes pride in his designs, products and workmanship...a rare commodity in today's fast paced contracting market. If your reading this, you should, at the very least, contact Lido to come and have a look at your project. We are extremely happy we did. From the Peressotti Family, "Thanks again Josh!"

Approximate cost of services:
$70,000.00
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Company Response

Thanks Dan for your heartfelt message, your review is greatly appreciated. It was such a pleasure to have had the opportunity to be a part of the transformation and of course to have worked with you. Indeed your yard is now comfortably part of the new millennium!

Private User
Private User
Private User reviews Markham, ON
10/10

Swimming Pool

Excellent workmanship by Josh and his team ! Looks fantastic too. The job came out as expected and more.

Approximate cost of services:
$600,000.00
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Dan in Newmarket
Dan in Newmarket
1 review Newmarket, ON
10/10

Unbelievable Design

Over the last 25 years, Lido Pools (Josh) has created, designed and installed a pool for every one of our homes and he has just completed and showed us his fourth "masterpiece". Josh was relentless in his quest to create a unique design that perfectly fit our landscape and needs. I would recommend Lido Pools to anyone who is looking for unparalleled design and quality.

Approximate cost of services:
$90,000.00
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Company Response

Very flattering Dan, Thanks you! It is of paramount importance to us when a client extends their trust and confidence in our abilities. It is clients like you that provide the canvas for our creative expression. We thank you & Shar for allowing us the opportunities as well as your continued support over the past many years.

SAM in Toronto
SAM in Toronto
0 reviews Goodwood, ON
10/10

Great Service...

Lido Pools “the friendly guys” have been our go-to team to keep our pool beautiful and operating at peak performance (liner/mechanical/safety cover). Josh possesses outstanding pool design ideas, while James is a master installer. Together, along with the rest of the Lido team, they provide exemplary services. I appreciate that they always explain what’s going on, what they’re doing, and they don't make it a habit of trying to sell you something you don't need. I would recommend them.

Approximate cost of services:
$6,000.00
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Company Response

Your endorsement is greatly appreciated Sam! A highly valued compliment indeed coming from someone who is no stranger to contracting and very knowledgeable of this and associated industry. We take great pride in treating each and every project as if we were doing it for ourselves, scrutinize the pros and cons for the various options considered, and in the end ensure that the client realizes the very best overall value and has all their expectations met or exceeded. It's a beautiful project that I know will serve you and the family well for years to come. Thank you for the opportunity!

Private User
Private User
Private User reviews , ON
10/10

Second time around...

This is our second Lido pool. At our last house we were in a suburban location with limited space to work in. In that case Josh did an unbelievable job of turning a suburban backyard into an oasis. This time around space wasn't the issue. With a large rural yard, Josh created a pool and waterfall that perfectly accents the environment. It is our pond in the woods.

Josh has an unmatched ability to visualise the space and create something unique, interesting and appealing. James, Lido's lead installer, is a master of his trade, bringing the vision to life.

Thumbs up for Josh and James!

Approximate cost of services:
$65,000.00
1 of 1 people found this review helpful.
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Company Response

An absolute pleasure to have worked with you again Mr. B. Few provide us with such an incredible setting to ply our trade! Knowledgeable and decisive, you're a contractors dream to work for! Thanks for your continued support.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lido Pools & Aquatic Services

Established since 1968, Lido has accumulated over four decades of knowledge and expertise specializing in the design and development of the greatest proven innovations in construction methods and components this industry has to offer. Our unique structural design is superior in strength, tried and tested for longevity and backed by the exclusive "Pool Elite Warranty Program", the most comprehensive guarantee available in the industry.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Builders, designers & renovators of fine quality vinyl lined swimming pools, gunite swimming pools & prefab fiberglass - composite swimming pools & spas. Retailer of all pool & spa related products.
SERVICES
General Contracting Services, Design & Build, Renovation & Repair (major & minor), Liner Installations, Salt/Chlorine Generators, Leak Detection, Seasonal Openings & Closings, Spas & Hot Tubs, Sales of all Products. Toronto's first Jandy Pro-Edge Dealer.
BRANDS
Jandy, Zodiac, Hayward, Sta-Rite, Raypack, Pac Fab, Pentair, Rheem, Polaris, Dolphin, Barracuda, Kreepy Krauly, Aqualamp, Waterways, Viking Pools, Leisure Pools (Fiberglass), Artesian Spas, Nespa all tiled Spas, Bradford Stainless Spas, Canadian Hot Tubs, Latham Plastics, City Fiberglass, Riverflow, Speck Pumps, Fogco Misters, Fire by Design Fire Features, Open Aire Enclosures.
STYLES
Lido Geometric Series, Lido Lagoon Series, Lido Ornate Series, Lido Abstract Series, Lido Freeform series, Lido Lap & Resistance Pools, Lido Special Access Pools, Lido Standard Series, Custom Roman, Contemporary Geometric, Free-Form Lagoon, Lido Lazy River Series.
SPECIALITIES
Synergistic approach to custom design of unique vinyl lined swimming pools, that capture the opulence & aesthetics of gunite pools and the affordability & longevity of vinyl lined pools. Custom design of geometric all tiled concrete pools.
WEBSITE
http://www.lidopools.com
YEAR ESTABLISHED
1968
NUMBER OF EMPLOYEES
15
MEMBERSHIPS
Pool & Hot Tub Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
CPO
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Ten Year & Lifetime Structural Warranties
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.