- Approximate cost of services:
- $7,000.00
- Company Response
Thank you John for this vote of confidence. We do everything possible to meet our customers expectations. Ken Mayhew, President
Thank you John for this vote of confidence. We do everything possible to meet our customers expectations. Ken Mayhew, President
Thank you JM for this vote of confidence. Jason has been with our company for nearly 10-years and he is a known to take care of all the details and is a big asset to our company and all our customers. Regards Ken Mayhew President
Replace cedar roof with Ziplok metal roofing
We replaced this roof 2001 and everything was perfect. There was an abnormal accumulation of snow in 2009 that resulted in some fascia boards falling off which is unrelated to the roofing we did. You then wanted us to supply snow stops which we agreed to as a gesture of good faith. When we sent you a Release for your signature you did sign but you returned this with an Addendum that included another full list of demands that we could not agree to. You then went to the BBB at which time your demands had grown from $250 to about $20,000 which is why the BBB refused to hear your complaint. As a company we did everything humanly possible to satisfy you but we were not successful. We will be more than happy to meet you again to see if we are able to come to a reasonable resolution to your demands which are not even related to the roofing project we did some 10 years ago.
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Fibreglass shingle replacement
I would like to sincerely apologise for the inconvenience we caused you. At Penfolds Roofing we always try our best to get all our crews and employees to follow our instructions but in your case we failed. Please let me know personally if there is anything I can do to "make-good" at this late stage in which case I invite you to call me directly. Ken Mayhew, President.
Penfolds Roofing & Solar has been serving the Greater Vancouver area and Fraser Valley since 1937, earning a reputation for honesty & quality craftsmanship with a wide range of superior re roofing shingles and roof shakes, such as the indestructible EcoRoof rubber shakes, including the latest technology in Solar PV. We service all types of roofs and customers, including Residential Re Roofing, Strata & Multi-Family properties, Commercial/Industrial, New Construction and we have a full service Service/Repairs department. We also provide renewable technologies as in Solar Photovoltaics (Solar Panels) while roofing, or by itself. We are a full service operation that warrantees and guarantees everything we do!