Having dealt with Shaun, he was extremely accommodating not only as price is concerned, but also with the product. He was very helpful with what roofing product would be appropriate for the style of my house. Needless to say, I approve the advice that Shaun gave me and it ranked in some of the top decisions I have ever made. The crew that did the re-roofing was very accommodating and did the job expeditiously. Overall, it exceeded my expectations. Their professionalism ranks above the very top. Thank you Penfolds for another job well done.

Company Response:

Thank you Ivan. At Penfolds we strive to exceed our customer expectations and are pleased that you were satisfied with our service. Regards Ken Mayhew, President

I needed to get my flat roof replaced after only 11 years. Penfold's used a multi-layer design that is much more durable than a torch-on, and comes with a 20 year warrantee.

Company Response:

Thank you Holly. We know that our flat roofing system is a little more expensive than the conventional "Torch-on" but we also know that it works. Regards Ken Mayhew, President.

Walter from Belcarra When Shaun came to our house to give an estimate, I was surprised by the young man's knowledge of every aspect of construction. Since we needed carpentry work done to extend the roof, it was reassuring to talk to someone who understood the complexity of the project and could offer solutions. When work commenced, all your laborers prooved to be highly skilful and polite. The accuracy of their metalwork transformed our house and added substantial value. All our special requests were addressed instantly and Shaun frequently came to the site to ensure customer satisfaction at every stage of the project. When the job was finished, your men did a thorough cleanup. Now that the roof is in place, we enjoy sitting in front of the fireplace and looking out at the torrential rain, knowing that we never need not worry about leaks. I wholeheartedly recommend Penfolds.

Company Response:

Thank you Walter. We always try to exceed our customers expectations and are pleased that you are another satisfied Penfolds customer. Regards, Ken Mayhew, President

Thank you Penfold for a job well done , Especially Jonathan . From the start with the bid to the finish , he was always there to make sure things were done right .Knowing Penfold stands behind their products and peace of mind for customers are the reason i would recommend this company to anyone .

Company Response:

Thank you Loan. Jonathan is a very valuable member of our team and we are pleased that you were satisfied with the overall delivery of our roofing system. Regards Ken Mayhew, President

I recommend this company to everyone. They are professional and were thorough in explaining the entire process to us. We thought about hiring other cheaper contractors like some of our neighbours , but it just wasn’t worth the risk. Their warranties overshadow what the cheaper companies offer, creating great peace of mind. With the wet climate we have in Vancouver, it is better to have the job done right the first time by a company who backs up their service with a good warranty. Overall, this company was a pleasure to deal with, and I felt it was money well spent.

Company Response:

Thank you Andrew. We take great pride in the quality of our installations which enables us to offer an exceptional warranty package. Regards Ken Mayhew, President

We invited Jonathan out to give us a quote and found him to be very knowledgable and very professional. He did a thorough assessment of our roof, took the time to address all of our questions, and kept in touch throughout the entire process. We found the crew that came out to replace our roof to be very skilled - and polite - and we absolutely appreciated how well they cleaned up every day. We are completely satisfied with the job the Penfolds team did and would not hesitate to recommend them to anyone!

Company Response:

Thank you Gerry for your kind words. We do our utmost to create a team environment and to deliver a seamless service. Ken Mayhew, President

We had Penfolds install the rubber shingle that looks like slate. They did a great job and were very professional. They came on time and finished the job within their estimate. We have had many comments about how much people like the look of our roof. There have even been a few people who knocked on our door to ask about our roof. With a 50 year warranty, we won't have to worry about our roof again. We highly recommend this type of roof and have Penfolds install it.

Ken, Today, your crew nailed the last shingles and ridge caps carefully into place on our new roof. It sure looks great! I didn't want to waste any time in letting you know we are more than pleased with the result. We appreciate your entire team's effort in getting this job done. We appreciate your initial efforts in getting this relatively new product by our local building inspectors inspectors. That took a lot of effort. Also pass on our thanks to the suppliers and engineers who also got involved in that process. Glenn did a great job providing us with all the information we needed to make informed decisions about the product, the underlays and every other aspect of the roof. The area supervisor (Randy I believe) was knowledgable and kept a watchful eye on everything the installers were doing. Your installation crew also worked very hard each day they were here. We were very pleased as we watched them work, seeing them making sure the lines were perfectly straight and matched up perfectly on all sides and from every angle. As you know, with the curved eyebrows and multiple pitches this was no easy job and not an ordinary roof. It looks fabulous! The house is still very much under construction and the outside finishes still have to be done. As everything is finished the roof will only look better and better I'm sure. We will continue to talk and show the progress on our house blog. Traffic continues to grow daily. I see plenty of folks taking note of your sign out front by the road and I have given out a few samples of the roofing material and passed on your name already. We will continue to do so. Please feel free to use the house and us as a reference in the future. I'll make sure you get some better pictures as the house is finished. Dan

Company Response:

Thank you Dan. We are proud to be part of your project.

We researched many roofing options for our 23-year-old cedar shake roof and Adam at Penfolds was very patient in explaining our choices. We decided on the EcoRoof because of its durability, flexibility for walking on and the great Penfolds' guarantee. Each member of the Penfolds' team was a professional, from the delivery folks to all the efficient workers and cleanup guys. Jessie, our roofer, was a perfectionist and gave us great confidence with his workmanship. Ron, the supervisor, was always willing to answer my questions. We are extremely pleased with our attractive and durable roof and with the metal trim that eliminates the need for painting at those high areas. Our neighbours are very envious of our new roof and making inquiries with Penfolds. Thanks guys!

Company Response:

Thank you Teri for this great review you posted. Our whole team takes great pride in our work and we are very pleased we met your expectations. Regards Ken Mayhew President.

From the first visit by Shaun to begin giving us a quote to the last visit by Casey to fix the last small "glitch" we have been very impressed with Penfolds. They acted most professionally, arrived on time, stood behind their work and have been super on the follow up. This was a very complex residential roof of over 4500 square feet and they have done a superb job. The tar portion was done as timely as possible considering the weather, the fellows were very polite and did an excellent clean up after the job was done. The shingle portion was similarly well done. A problem with the flashing was attended to as soon as I pointed it out, and Penfolds went out of their way to make sure the problem was fixed to my satisfaction and at no further cost to me. People often commented to me that Penfolds was an expensive company to use, but their quote was completely in line with other quotes we received, and the quality of roof was better than that in similar quotes. All in all, we are delighted with our new roof and would highly recommend Penfolds to anyone considering a new roof.