Would NOT ever again use this company and would NEVER recommend to anyone. It is their company policy to leave garbage on the curb for pick up. I just find this very unprofessional. This bit of information WAS never disclosed to me as a paying customer at the time of booking an appointment, or at the time of paying. It wasn't until later in the day that I left my house I noticed the garbage on my curb. Several calls back to the company to have them come back and pick up garbage went unreturned. After the 5th call and several days later, I asked to speak to the supervisor who told me that yes indeed garbage is left on curb, unless additional waste of $40.00 is paid. To remove/install toilet shouldn't cost $290.00 - insane! Even my local big box hardware store would happily install for $195.00. The supervisor made NO arrangements to pick up the garbage and didn't offer any remedy at all. So, after paying $250.00 for a very simple remove/install toilet - I also incurred additional expenses to dispose garbage at the dump. Do not call these guys at all is my advice to all. With all the reputable contractors out there I'm sure you are better off finding someone who cares enough to do the right thing and not cut corners.

Kerem arrived on time; quickly diagnosed a serious problem, and within 48 hours the repairs were complete. We received detailed information as to the cause of the problem. Service was prompt, clean, efficient, and extremely friendly. We highly recommend this company and Kerem!

Company Response:

Hi Ronna, first and foremost, we would like to thank you for taking the time to share your positive feedback and experience with fellow homeowners. We appreciate your wonderful comments and are very pleased to know that you are satisfied with our prompt and efficient workmanship and service. Please keep in mind that we will continue to be here to assist you with any work or inquiry that may arise in the future. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Ronna, take care.

Good guys and honest work. Have used them previously on smaller jobs and felt comfortable enough to use them on a big job and they didn't disappoint. They explained the work well, did what they said they would when they said they would and for the price -no surprises. Will definitely use them again.

Company Response:

Hi M. Guest, thank you for taking the time to share your experience with fellow homeowners. We greatly appreciate your positive feedback on our services and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

I had an excellent experience with New Canadian Drain & Plumbing today. Around 5:00 on Sunday, I discovered a major leak in a pipe in my furnace room that fed the humidifier. I called New Canadian Drain & Plumbing around 5:30, and they sent Jeff over within the hour. Jeff replaced the leaking pipe quickly and efficiently, despite great difficulties in accessing it, and at a very reasonable price. Getting a serious plumbing problem fixed so quickly on a Sunday afternoon was a pleasant surprise. Highly recommended.

Company Response:

Hi John, thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time John, take care.

Our kitchen drain was blocked completely. I called the New Canadian Drain Ltd. They came and fixed it so quickly in less than an hour. Its working for more than 8 months from then. Thanks to their expertise.

Company Response:

Hi Shaghayegh, thank you for sharing your experience and positive feedback with fellow homeowners. We appreciate your business and are very pleased to know that you are satisfied with our expertise and quick response times. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

I had some problem with my sink and drain I called them up they showed up earlier than i thought and and explained everything in a very professional and patient manner... they fixed some smaller problems to in order to avoid further problems,,,, I shall thank them so much for being so caring and responsible....in case of any plumbing related problems I would call nowhere but them thanks

Company Response:

Hi Roufia, firstly, we would like to thank you for taking the time to share your positive feedback and experience with others. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Roufia, take care.

Kerem did an outstanding job of assessing the situation, developing a very competitive quote and putting in place an action plan that got the work done in less than 2 days. His team was extremely professional, efficient and you would have never know they were there when done. Would highly recommend New Canadian Drain and plumbing

Company Response:

Hi Vince, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship, professionalism and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we would like to thank you in advance for any referrals that you make on our behalf. Until next time Vince, take care.

This company failed to coopperate with my insurance company to settle my claim, now I am out $2616. All we have asked for is a detailed invoice breaking out costs for this job. This company has failed in providing this information to myself or the insurance comapny and it appears they have totally over charged for their services

Company Response:

From the very beginning, we have co-operated with you and your insurance company. When your insurance company first contacted our office, the adjuster requested a breakdown for removing and replacing concrete only for the job that we did at your site on November 18, 2012. We provided her with a cost breakdown as stated on your invoice which was $1000 to break and put back concrete. She was satisfied with our response and co-operation and never called us back. A few weeks later, you contacted our office informing us that your Insurance would only re-imburse you for the work for the concrete and asked us to higher the cost amount for the concrete work so that you can get more money back from Insurance. Being that we are an honest company, we refused your request at which time you made the comment (threat) that we should “co-operate” with the insurance company to avoid you contacting the Better Business Bureau. You continued to contact our office and we made it clear that we were not going to change our cost breakdown to support any potential Insurance fraud. This job was done over 5 months ago. There are no complaints whatsoever regarding the actual job or our workmanship. Your retaliation against us for not co-operating with you in Insurance fraud is to attempt to tarnish our reputation by giving us a bad rating on Home Stars and threatening us with the Better Business Bureau which reflects on your lack of morals and ethics and we do not appreciate our good name and reputation being slandered.

I called in a panic, as water was everywhere. Joe, showed up within the hour, and quickly had the problem fixed within the hour. He took time to talk about the problem, and not speak down to you. I would use them again in a heartbeat, and recommend them to all family and friends. Great service.

Company Response:

Hi Nadia, thank you for taking the time to share your experience with fellow homeowners. We appreciate your positive feedback and we are also very pleased to know that you are satisfied with our efficient workmanship, quick response time and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we thank you in advance for any referrals you make on our behalf. Until next time Nadia, take care.

Yves from New Canadian Drain was very helpful and professional when he explained to me the process and cost it would take to replace my 40' drain pipe. I am very pleased with his services and professionalism. I would recommend him to family and friends as the service technician as well as New Canadian as a whole company.

Company Response:

Hi Sandra, We would like to thank you for taking the time out of your busy schedule to share your wonderful experience with fellow homeownwers. We appreciate your feedback and are very pleased to know that you are satisfied with our workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Sandra, take care.