Fabric and upholstery of a love seat and a chair
We had the need to re-upholster an old love seat and a chair. We went to Eurofab and found a great selection of fabric; we also found the company would not only sell us the fabric but would take care of the re-upholstery for a fee.
The quality of the fabric was excellent but Eurofab scored really poor on client service. After we were there in person, their sales person took very long to send us an estimate as she initially agreed. I called multiple times and emailed her with no response. Many times, I just was told to call again, instead of being offered to leave a message.
After we agreed to proceed and made an initial payment, Eurofab again went silent and our furniture was not being picked up. When I called to follow-up, Eurofab could not provide information since the salesperson takes the “employee book” with her and she was not in. I was asked to call again.
The sales person finally responded to my call leaving an agressive message. After a few days, the furniture was picked up, repaired and delivered back to us.
I would like to note that, the third party used by Eurofab for upholstery, did a very professional job. They were punctual and the quality of their work was excellent.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Euroab would vertainly benefit from reviewing their client service standards and train their staff to ensure better quality of service. I would also recommend Eurofab to centralize their employee information and avoid depending on a given person to inform their clients of the status of their orders.
- Any advice to offer fellow homeowners facing a similar project?
- Consider asking to work with other sales person and contact other companies that offer similar products / services.