I purchased an iron coffee table from the Ethan Allen store in Thornhill. White spots began to appear all over the table including the legs and the support pieces, New white spots show up regularly.
Ethan Allen reluctantly sent a service person whose repair attempt consisted of wiping the table with a wet paper towel. He said that something appeared to be eating away at the table. Almost two weeks went by and I hadn't heard anything back from the Thornhill store. I followed up and was told that their head office refused to repair or replace the table. The table is only three years old. I thought that I was purchasing quality furniture from Ethan Allen but the only thing that says quality is their prices. Ethan Allen's customer service is non existent when you have a problem. Their furniture is not quality, heirloom furniture as the prices would suggest. It looks nice in the showroom, but does not last.
- Approximate cost of services:
- $10,000.00