Complete Roofing

Amazing customer service! From the first conversation over the phone, to the second the guys finished my roof! Could not be happier with my experience, great team!

Great company, came out and topped up our insulation made the world of a difference. Much warmer during the winter and cooler in summer. Would recommend this company to anyone.

I received a competitive quote and the completed the work in a timely manor with limited mess.

They quickly responded to some wind damage with siding that tore away. So grateful to have it repaired so fast!

Mike was knowledgeable, articulate, prompt and friendly. Our job was done quickly just this last week. The tidy-up job was well done. The roof looks great and we now hope to have many worry free roof years/decades!

Professional from start to finish.
Mike, the owner was very informative and I never felt pressure to sign.
The crew that showed up was very polite and left my yard as they found it. I really appreciated no bin being dropped on my driveway..
I couldn’t be more impressed.
Thx
Karen

Very great staff and crew. Very clean work.
Foreman walked us through every step of the way.
Will be recommending to family and friends

Our roof was completed in June 2010. Within a month we had a leak in the kitchen near the vent stack. Called Complete and was told that it would be on the list for investigation & repair. We were never contacted again but the leak never re-surfaced so we assumed it had been fixed.
Spring of 2016 water was not flowing properly into the eaves troughs. The drip edge installed with the roof did not extend far enough to direct water into the eaves troughs. 3 calls to Mike (the owner) with no replies. We corrected the issue ourselves.
We replaced the kitchen over the winter of 2017 – 2018. In the spring of 2018, we had to call Complete out 3 times to deal with a leak coming in through our new cupboards. Every time, the tech said – all fixed, no more leaks. In the spring of 2019, we had to call Complete out 3 times to deal with a leak now coming through one of the lights in the kitchen in the same area. Same story – all fixed, no more leaks. The 4th call to deal with this – this tech no longer works for the company. Another tech was dispatched and determined we had dry rot and the whole panel above the kitchen needed to be replaced at our expense. The roof was patched temporarily by sealing what seemed to be a myriad of popped nails, poorly aligned shingles and poorly sealed vents - all in the panel above the kitchen.
When our roof was installed, there were a dozen techs on our roof - 4 level side split – stripped, re-shingled and cleaned up in 4 hours then on to the next job. The installation included 4 sheets of plywood that were to be installed in the roof panel over the kitchen – these were never installed. Coincidently this is the area where we have been experiencing leaks. Pretty straight forward – job was not done properly the first time – Complete should be on the hook for the repairs. Response from Mike (the owner) was – no, nothing wrong with the shingles. We are now expected to fork over a bucket of $$ to have Complete return to fix the problem they created when the roof was first installed.
Warranty said anything goes wrong in the first 20 years – 100% covered. Seems the only thing that’s warrantied is the shingles which goes back to the manufacturer anyway. He does not stand behind their contracts or workmanship. When you press him to stand behind their work, you get no response, no returned emails, and no returned phone calls – nothing.
If I ran a business like this, I’d be bankrupt pretty quick. Anyone can sign a contract and slap shingles on a roof. A real business does it right the first time and takes care of their Customers before, during and after sales.
During this adventure we’ve discovered that the real problem is not dry rot (this is a problem, but not the one causing our leaks) but the run off from the valley between the upper and lower levels. Our solution to this mess – we’ve repaired the problem ourselves and in ten years will hire a reputable contractor to replace this roof properly.

Job was completed mid 2018 as a result of a major damage from a Spring wind storm. Reached out to and number of roofing companies but Complete Roofing Solutions stool out from the rest. Given the demand on the industry at the time only a few roofing companies responded but choose Complete roofing for the following reasons.
-They evaluate and can upgrade your attic insulation. Although they use a third party contractor smart idea given roof access required .
- They use animal resistant roof vents, metal valleys, Ice and water shield and in our case GAF Deck Armor on the entire roof under the shingles
- They replace and install Skylights and they use quality shingle products
- Joe was a professional and knowledgeable sales person. Given the demand on the industry at the time follow up was not always immediate but acceptable.
Found Complete roofing cost competitive given the scope of the work required. The work crew polite and respectful but made a couple of errors on the roof installation both of which corrected by management . When they installed the skylight they left a huge manufacturing sticker on the inside of the window . Poor Joe had to go by ladder up 20 ft inside the house to peel it off . Second they tiled right over one of the bathroom vents. Mistakes happen and a bathroom vent was installed in a timely fashion.
The work crew did a reasonable job in clean up but remember you are always going to find odd nails around on any roofing installation. No deposit, no payment was requested until the job was satisfactorily completed. All being said i would definitely recommend and have recommended this company to others in particular if you are looking for a complete roof installation. Dean

Did our due diligence researching/interviewing roofing companies..a friend recommended Complete Roofing in Burlington....went with them. SO glad we did. They did our roof, insulation in attic, eaves trough and fascia. Mark is AMAZING ....he is prompt efficient conscientious and a pleasure to deal with. His workers are all prompt, thorough and clean up after themselves (and come when they say they are going to come). Mark follows up after completion of the project and makes sure the job is done right. We had renovations done to house after Complete completed their work - the electricians we hired couldn't believe how much insulation Complete actually blew into our attic. Complete's warranty is by far the best (even the fine print !) and their prices are not only competitive but better than the others out there. We have recommended them to two of our friends who are equally pleased with jobs well done. Complete Roofing are a breath of fresh air in an industry where it isn't easy to find reliability. Do yourself a favour...save yourself time and bother....just call Mark at Complete Roofing for all your roofing needs. Thank you to everyone (especially Mark) at Complete Roofing for their excellent work ! You are all amazing !!!