Never experienced a worse heater company. Our heater broke so we called on a Wednesday, they came the next day saying a they need to order a part. They came back on Friday with the wrong part, man left saying office would get in touch. NO contact from the office for the rest of Friday and when I call their emergency line (man named Kyle picked up), he says they have located the part and the repairman and will come tomorrow (Saturday). No call, no repairman, nothing still. It is now Sunday 4 pm and still our heater is broken. Horrid customer service for so called 'emergency responses'. Avoid if you can.
- Approximate cost of services:
- $150.00
- Company Response
Dear Hamdan,
I’d like to first thank you for taking the time to reach out to us and provide feedback on your experience with our service technician and emergency phone line. We take your feedback very seriously. We at AtlasCare take great pride in providing quality customer service, especially to customers in need of emergency service. I am therefore very dismayed to read your comment and want to ensure you that your experience is not in line with our customer service standards. I would like to personally get in touch with you as soon as possible to discuss the matter and to find a solution. Please contact me as soon as you can. My phone number is 905.829.1296 x 210. Thank you once again for bringing this matter to my attention.
Kindest regards,
Mike Grochmal
President, AtlasCare
905.829.1296 x 210
mgrochmal@atlascare.ca