We needed to replace 5 windows (including an odd-sized one in the bathroom). One of the windows had been subjected to serious leaking over a number of years. Two were simply broken and couldn't close anymore. Such are the joys of owning a 100 year old house.
We received 6 different quotes from companies. Right from the first visit, we felt very good about the idea of hiring Brock Doors and Windows. Kevin provided us with detailed literature, loads of information, and, after measuring the windows, gave us a quote on the spot. He did not try to upsell us to extra items (as did one company, even after we made it clear that additional items were not in our budget) or pressure us to accept his quote right away (as did another company, who told us there would be a discount if we signed on right away, but not if we waited a few days to look around.)
Kevin responded quickly to our subsequent questions and gave us a realistic timeline for delivery and installation. His professionalism made our choice for us - we hired Brock. They were competitive - although not the cheapest, the good communication made us confident that the installation would be as attentive and professional as the sales.
The installer came to give the windows a second measure, then called to arrange installation when the windows were delivered a few weeks later (and even faster than we had anticipated!). Installation took the better part of the day, as the gentlemen were thorough and careful and worked diligently until the job was done. They made certain that a rotted ledge was replaced, not just covered, and did a wonderful job in sealing and finishing the windows, using the original frames and preserving the character of the house.
They showed us how to open and tilt them safely, and provided me with a proper invoice and warranty when the job was completed.
The house was left clean inside and out, and the windows look absolutely wonderful. We are certain that we made the right choice, and will recommend Brock to our friends (and to you!)
- Approximate cost of services:
- $0.00